Service Administrator - Working From Home

As a Property Services Advisor, you will be the first point of contact for all property related issues. You’ll provide solutions to property related queries, triage and log faults, arrange engineer visits and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams and third party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, which is responsible for maintaining all of our Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate. The role is within the Property Performance Centre, who aim to provide a safe and comfortable environment for both our colleagues and members, maintain our branch promise and provide future enhancements to the look and feel of our estate.

The working hours for this role are 35 hours per week and due to the nature of this position you will be required to work one of the shift patterns below Monday to Friday. Additionally, you will be required to work on a rotational shift basis working 08:00 – 15:30 on a Saturday every 6 weeks.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office.

From answering phone calls to case managing larger repairs, you’ll be ensuring the right actions are being taken by our supply chain. You’ll work closely with the wider Property Services team to provide regional support, updates and solutions to our colleagues across the estate. In fact, one of your biggest challenges in the first six months will be to understand the alternative solutions and various suppliers that can support you in providing the best solution.

• Telephony based customer service experience
• IT literate with experience using MS Office including Excel

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. Supporting them and their lives. As a community we want our working lives to count. As a standard-setter, we work for the good of customers, communities, and broader society.