Nationwide Building Society is seeking a Senior Operations Manager in Fraud Operations to help safeguard customers and tackle economic crime. You will lead a large, high-performing customer operations function across telephony, digital channels, chat and alert management, ensuring service levels and quality while driving efficiency.
You will shape the future of fraud operations through transformation initiatives, automation, AI and data-driven improvements, partnering with senior leadership to
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Senior Fraud Operations Leader — AI & Automation employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, competitive benefits including private medical insurance and a strong pension plan, and a commitment to recognising and celebrating achievements, we empower our team members to thrive both personally and professionally. Our Glasgow office fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Nationwide Building Society Recruitment Team
