Risk and Controls Consultant (Digital Tech)

London or Swindon office

Hybrid role (x2 days on site/ x3 work from home)

Digital Risk & Control is looking for a Senior Consultant - Risk and Control Partnering, Digital & AI to join the team, with a specific emphasis on emerging Digital technology, Generative AI related advancements in the financial services and digital industry. You’ll be part of a high performing and committed risk team, using your experience to support colleagues working at the forefront of digital communication, working to deliver high quality analysis to help us deliver digital experiences, safely. This will involve working with stakeholders, building & maintaining reports, challenging the status quo and being a voice for customers in the fast-paced world of Digital.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• Partner effectively with COO Digital, AI, Tech and business stakeholders to maintain an awareness of digital industry, corporate and Society 'change activity' which may give rise to operational risk events.
• Provide risk advice and support the presentation of formal risk assessments / committee papers to promote appropriate risk management and the delivery of fair customer outcomes and good experience for members.
• Working collaboratively with colleagues across the COO Digital, COO AI CoE, COO GRC, Policy partners and across Business risk partners to appropriately identify, assess, manage, monitor and review all the key risks and controls in the development, delivery and management of digital products and services.
• Identify and grow the controls landscape; repurpose and uplift existing controls and guardrails where appropriate for innovation and emerging tech.
• Monitor and evaluate critical controls and provide insightful reports to executive management.
• Support loss event management, investigation and reporting.
• The ability to navigate an operational risk and control environment collaborating with areas such as security, data and technology, whilst understanding what this means for our members and the delivery of fair outcomes.
• Undertake analysis of horizon risk intelligence, monitor existing risks, assess new emerging risks and control effectiveness using corporate risk management systems to provide insightful reports to executive management.
• Support the production of control declarations and committees in line with Group risk expectations.
• Proactive analysis of KRIs and control/outcomes testing results, working with the business to develop effective actions plans.

About you

• You’ll need to be pragmatic, be able to work collaboratively, and be able to adapt to a challenging and changing environment.
• As a minimum requirement you’ll have:
• Deep understanding of product and/or digital journeys within your organisation.
• Experience of risk and control management techniques.
• Experience in delivering and supporting the delivery of change.
• Excellent verbal and written communication; you’ll be conversing with senior stakeholders and partner with and advise stakeholders in various domains within Nationwide.
• You’ll also present and document information and findings as well as contribute to risk assessments and committee papers.
• Be able to demonstrate a data and MI focus; you have working experience analysing data.
• Solid understanding and practical knowledge of the current regulatory environment and developments impacting the financial services sector from a digital and technology perspective.
• You’ll have some experience working within the tech transformation space.

The extras you’ll get

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.