At a Glance
- Tasks: Support customers in person, over the phone, and online with their banking needs.
- Company: A leading bank committed to customer service and community support.
- Benefits: 25 days holiday, health and wellness access, ongoing training, and a competitive pension scheme.
- Other info: Join a supportive team and enjoy opportunities for personal growth and volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Overview
You'll be a key part of the branch team supporting customers in person, over the phone and online.
You will help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier.
No two days are the same, and you will be trusted to adapt your approach to meet the needs of different customers and situations.
We have made our Branch Promise – all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank.
Being the last branch on the high street in 148 towns, our Customer Representatives play a local role for customers and communities.
We exist to do what is right for customers, listening, offering trusted guidance, and supporting people through everyday banking moments and life‑changing decisions.
Responsibilities
- Welcome customers into the branch and take the time to understand their needs, offering trusted, friendly help with their banking.
- Handle a range of transactions and queries accurately while keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
- Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
- Follow processes, spot potential issues and escalating concerns where needed to protect customers and the organisation.
- Customer‑First Behaviours
- Feel what customers feel – we step into our customers' shoes, using their feedback and insights to empathise with them.
- Say it straight – we are brave in speaking out and saying what we think, openly sharing diverse perspectives to reach the best conclusions.
- Push for better – we challenge the status‑quo, taking responsibility for continuous improvement and personal development.
- Get it done – we prioritise what will have the greatest impact, are decisive and take accountability for delivering brilliant customer outcomes.
Qualifications & Experience
- Experience or passion to work in a customer service environment will help you thrive.
- Show pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- Bring patience, empathy and strong people skills to fully understand customers’ banking needs.
- Comfortable working in a fast‑paced environment where priorities can shift.
- Stay calm under pressure, adapt quickly and approach change with a positive mindset.
- Be confident using technology and be digitally savvy.
- Enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
- Communicate clearly and naturally with people and can confidently guide customers face‑to‑face, on the phone and through digital services.
- Take ownership to get things done, acting with care and integrity to protect customers and their money.
Benefits
- 12‑month Fixed Term Contract, full‑time, 35 hours per week, Monday to Saturday.
- 25 days holiday per year (increases to 30 over time) and up to 10 additional holiday days can be bought.
- Wellhub access for health and wellness.
- Up to 2 days paid volunteering per year.
- Ongoing training and development.
- Annual performance‑related bonus.
- Private medical insurance.
- Competitive pension scheme.
- Life assurance.
- Salary sacrifice scheme with a range of benefits.
EEO Statement
We are a Disability Confident Level 3 Leader.
Whatever your needs, we are here to support you.
We champion inclusion and make sure everyone feels genuinely supported, valued and empowered.
Contract Details
Role is a 12‑month Fixed Term Contract, working full‑time, 35 hours per week, Monday to Saturday. 25 days holiday per year (increases to 30 over time) and up to 10 extra holiday days can be bought each year.
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Customer Representative - Redcar employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Strategic Finance team. Located in Yorkshire and the North-East, we provide flexible working arrangements, competitive benefits, and ample opportunities for professional growth, ensuring that our employees feel valued and empowered to make a meaningful impact in corporate banking.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative - Redcar
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Nationwide Building Society. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Representative - Redcar
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Nationwide Building Society.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Nationwide Building Society's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Nationwide Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Nationwide Building Society.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Nationwide Building Society will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Nationwide Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
