At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage branch operations.
- Company: Join Nationwide, a forward-thinking mutual bank committed to fairer finances.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 32800 - 32800 € per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Purley, Greater London. This role is a 12-month secondment opportunity, working full time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45-minute commute of the branch you’re applying to work in. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
Responsibilities:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still providing the best service.
- Using our computer systems and processes, with training provided.
About you:
- Ability to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
- Experience of managing people and working in a busy retail environment.
- Leading by example, with a commercial understanding and knowledge of financial regulations and processes.
- Monitoring and exploring branch activity to spot opportunities.
- Being resilient, versatile, and flexible to prioritise effectively.
- Previous experience as a branch manager in a retail environment is desirable.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel: We step into our customers’ shoes, using their feedback and insights to empathise with them and understand their needs.
- Say it straight: We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better: We don’t settle for mediocrity, we challenge the status quo.
- Get it done: We prioritise what will have the greatest impact and take accountability for delivering brilliant customer outcomes.
Qualifications:
The extras you’ll get include:
- 25 days holiday pro rata
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top-up payment of £2,093 per annum, pro rata
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Branch Manager - Purley employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Branch Manager in Purley, you'll enjoy competitive benefits, including private medical insurance, a strong pension plan, and opportunities for career progression, all while being part of a team that values customer-first behaviours and community impact.
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Purley
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, you want to show them you’re not just another candidate; you’re someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or improved customer service. Be ready to share these experiences in a way that highlights your skills and aligns with their expectations for a Branch Manager.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. You want to convey confidence and readiness to lead your branch right from the get-go.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re genuinely interested in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Manager - Purley
Some tips for your application 🫡
Show Your Customer First Behaviours:Make sure to highlight how you embody our customer first behaviours in your application. Share specific examples from your past experiences that demonstrate your ability to empathise with customers and deliver top-notch service.
Tailor Your CV:Don’t just send a generic CV! Tailor it to the Branch Manager role by emphasising your leadership skills and experience in busy retail environments. We want to see how your background aligns with what we’re looking for.
Be Clear and Concise:When answering the application questions, keep your responses clear and to the point. We appreciate straightforward communication, so make sure your answers reflect that. Avoid jargon and focus on what really matters.
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Be ready to share examples from your past experiences where you’ve demonstrated empathy, honesty, and a drive for improvement. This will show that you align with their core values.
✨Showcase Your Leadership Skills
As a Branch Manager, your leadership skills are crucial. Prepare to discuss your experience in managing teams, training staff, and driving performance. Think of specific instances where you led by example and achieved positive outcomes.
✨Understand the Business Plan
Get a grasp on what a branch business plan entails. Be prepared to discuss how you would create and implement one for the Purley branch. Highlight your commercial understanding and how you can spot opportunities to enhance customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a busy retail environment. Practice responses that demonstrate your resilience and flexibility in handling changing requests while maintaining excellent customer service.
