Personal Assistant

We are recruiting for a Personal Assistant (PA) to work in a demanding and varied role supporting 2-3 Directors within Business Banking. If you have experience working within a similar role that will support your application, but it’s more important that you’re highly organised and able to work well under pressure, with attention to detail, and that you understand the responsibility of handling confidential information. As a PA supporting the Leadership Team, you will play a pivotal role in ensuring the smooth and effective running of the department. You’ll provide high‑quality, proactive support to senior leaders, enabling them to focus on their priorities whilst ensuring day‑to‑day operations run seamlessly.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you’ll spend at least two days per week, or if part-time, you’ll spend 40% of your working time, based at either our Northampton or London office. If your application is successful, your hiring manager will provide further details on how this works.

You’ll provide comprehensive diary management for members of the Leadership Team, coordinating meetings, appointments and complex travel arrangements. You’ll continually reprioritise to ensure time is used effectively, forward‑planning and anticipating requirements so that schedules run smoothly and efficiently. You’ll support a wide range of communications, events and logistical activities, including arranging meetings, booking rooms and venues, and responding to ad hoc requests with flexibility and a proactive mindset. You’ll also support the onboarding of new members of the Leadership Team, ensuring they receive a seamless and well‑supported introduction to the organisation.

You’ll manage monthly expenses, invoices and HR administration on behalf of the Leadership Team, and maintain accurate, up‑to‑date organisational materials such as structure charts and Teams sites, ensuring information is accessible and reliable. You’ll review, format and quality‑check materials for internal and external meetings and communications, ensuring clarity, consistency and a high standard of presentation. You’ll always deliver a highly professional and proactive service, demonstrating exceptionally high standards, flexibility, agility, integrity and discretion.

About you

• As a minimum you will possess strong organisational, prioritisation and problem-solving skills.
• Evidence demonstrable experience in an exec support role.
• Have a highly professional approach.
• Have excellent communication and interpersonal skills with experience engaging with c-suite colleagues.
• Pay close attention to detail and have a high level of accuracy.
• Be self-motivated, proactive and able to work on own initiative.
• Be well versed with Microsoft packages including Word, Excel, PowerPoint and Teams.
• Constantly operate with confidentiality, integrity, good judgement, flexibility, agility and discretion.
• Handle a wide range of activities and confidential matters with discretion.
• Be calm, logical and objective under pressure.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.