MI Specialist in Northampton

Location

Northampton / Northamptonshire

Other Locations

Swindon / Wiltshire
Dunfermline / Fife Region

Salary

From £35,000

Contract

Temporary (Full Time – 14 months)

Reference

1171

Closing Date

01 December 2025

Job description

We\’re looking for a MI Specialist to join the Customer Resolutions MI Team, providing critical, insightful data and MI support for various functions within Customer Resolutions and other key stakeholders across the business. We are responsible for producing regulatory complaints reporting, remediations operational reporting, analysing data, supporting the effective performance management and play a core role in the data consumption within Customer Resolutions.

This role is a great opportunity to join the team to primarily support with ever growing MI and reporting requirements for a range of stakeholders, using multiple data sources and data manipulation tools to consume, collate and produce meaningful, readable outputs and updates, utilising tools such as SAS, SQL, Power BI and other power applications to do this. This reporting and insight is central to the workflow management, as well as supporting critical decision making across various management levels. Building cohesive relationships and stakeholder engagement plays a core part to succeeding in this role.

This is a 14 month fixed term contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you\’ll spend at least two days per week, or if part time you\’ll spend 40% of your working time, based at either our Swindon, Dunfermline or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you\’ll be doing

In this role you will be responsible for collating and issuing complaints regulatory reporting to the FCA, HMRC and FOS, ensuring we are compliant with our reporting. Utilising Power BI to provide analytical support to the remediations operational teams and supporting the business area to enable effective oversight and performance management

You will also be responsible for developing and maintaining the analytical capability, maximising efficiency and maintaining effective relationships with key stakeholders across the credit risk function, as well as collating, manipulating and translating data into clear, concise reporting to support business with their performance.

About you

The minimum requirements for the role are:

• Experience using SAS, SQL etc and applying it to dynamic situations to achieve the desired outcome
• Experience using and building in Power BI and other Power applications
• Good working knowledge and a background of data interrogation, automation and analysis, with a keen eye for detail
• Strong numerical and analytical skills, able to interpret data into meaningful outputs to key stakeholders
• Experience in producing high quality reporting, translating data into readable for all audiences
• Comfortable working with minimal supervision and within tight deadlines, managing your own time effectively to meet objectives

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers\’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight – We are brave in speaking out and saying what we think – we\’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don\’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these

The extras you\’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• From January 2026, all Nationwide colleagues will benefit from private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we\’re owned by our members – those customers who