At a Glance
- Tasks: Lead your branch team to deliver exceptional customer experiences and achieve business goals.
- Company: Join Nationwide, a forward-thinking mutual bank committed to the high street.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 32800 - 41000 € per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Milford Haven, Pembrokeshire. This role is a 12-month secondment opportunity working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Responsibilities:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still providing the best service.
- Using our computer systems and processes, with training provided.
About you:
- Ability to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
- Experience of managing people and working in a busy retail environment.
- Leading by example, with a commercial understanding and knowledge of financial regulations and processes.
- Monitoring and exploring branch activity to spot opportunities and make customers better off.
- Being resilient, versatile, and flexible to prioritise effectively and deal with ever-changing requests.
Customer first behaviours:
- Feel what customers feel - stepping into customers’ shoes and using their feedback to understand their needs.
- Say it straight - being honest and direct with good intent.
- Push for better - challenging the status quo and taking responsibility for continuous improvement.
- Get it done - prioritising impactful actions and taking accountability for delivering brilliant customer outcomes.
Qualifications:
The extras you’ll get include:
- 25 days holiday pro rata
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance for peace of mind
- Wellhub – access to health and wellness options
- Up to 2 days of paid volunteering a year
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Branch Manager - Milford Haven employer: Nationwide Building Society
Nationwide is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Branch Manager in Milford Haven, you'll benefit from comprehensive training, competitive salaries, and a range of employee benefits including private medical insurance and a strong pension scheme. With a commitment to fair banking and community impact, you'll find meaningful and rewarding work that aligns with your values.
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Milford Haven
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you walk into that interview, show us how your experience aligns with our mission to put customers at the heart of everything we do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your leadership skills and how you've managed teams in busy environments, just like we need for the Branch Manager role.
✨Tip Number 3
Be ready to share specific examples! Think of times when you’ve gone above and beyond for customers or led your team to success. We want to hear those stories that demonstrate your ability to create positive outcomes and push for better.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role and the branch. Ask about the team dynamics or how we measure success in customer service. It’s a great way to engage and leave a lasting impression!
We think you need these skills to ace Branch Manager - Milford Haven
Some tips for your application 🫡
Show Your Customer First Behaviours:Make sure to highlight how you embody our customer first behaviours in your application. Share specific examples from your past experiences that demonstrate your ability to empathise with customers and deliver top-notch service.
Tailor Your CV:Don’t just send a generic CV! Tailor it to the Branch Manager role by emphasising your leadership skills and experience in managing teams in busy retail environments. We want to see how you can make a real impact in our branch.
Be Clear and Concise:When answering the application questions, keep your responses clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you the best fit for the role.
Apply Through Our Website:Remember to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated on your application status!
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Be ready to share examples from your past experiences where you've demonstrated empathy, honesty, and a commitment to continuous improvement. This will show that you align with their core values.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare to discuss your previous leadership experiences, focusing on how you've motivated teams, managed performance, and created a positive work environment. Use specific examples to illustrate your points.
✨Understand the Business Plan
Get a grasp of what a successful branch business plan looks like. Think about how you would create and implement one for the Milford Haven branch. Be prepared to discuss your ideas during the interview, showing your commercial understanding and strategic thinking.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer expectations. Practice responding to situations where you had to prioritise tasks or deal with challenging customers, highlighting your resilience and flexibility.
