Senior Director - Health & Social Care in London

Exciting opportunities exist within our successful Health & Social Care Sector team right now. If you're passionate and ambitious about playing a key role in helping shape and grow our business, maximising return and reward for risk across both the Sector and ultimately the business banking portfolio, then please read on. We are looking for proactive people who are ready to make a real difference to a successful and expanding team. Providing a truly complete service, the Senior Director - Health & Social Care will cater for our growth plans and meeting prospects’ every banking need.

Our team has a successful record of lending to SMEs in the health and social care sector. In return, we’ll encourage and reward you, helping you deliver first class customer service, while building a successful career. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our London office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

You will be a key member of the Health & Social Care Sector team, primarily responsible for supporting income generation and optimising Return on Equity within the Health & Social Care portfolio. A core part of the role involves assisting in the sourcing of high-quality customers and strengthening the team’s brand visibility across both local and national markets, particularly among advisors and the wider investor community. You’ll help evaluate and generate new opportunities with prospective customers, supporting the conversion of new-to-bank relationships while also contributing to the ongoing development of existing customer partnerships.

Alongside this, you will support the team in building strong networks with key players across the sector, reinforcing our reputation as a leading provider of innovative and appropriate funding solutions. The role requires strong organisational skills, effective relationship management, and confident project management. You will help maintain excellent levels of customer service and ensure new-to-bank customers experience a seamless onboarding journey. This includes working collaboratively with colleagues across the business to coordinate activity and deliver a smooth, professional experience from first contact through to completion.

As a minimum, you’ll have:

• Basic knowledge of, and an obvious passion for, the health and social care sector
• Experience of creating a best practice service environment that provides unique value to customers whilst being commercially attractive to the organisation
• Knowledge and experience within the Corporate and Structured Finance market and experience in financial and non-financial appraisal techniques together with report writing
• Cash flow analytical skills with significant experience of analysing a customer's financial statements and cash flow cycles to provide the most appropriate solutions (e.g. ratio analysis, understand cash drivers, working capital and operating cycles); Confident working with and developing complex cash flow models in Excel with an in depth understanding of compliance and risk as it relates to the role
• Excellent networking, verbal and written communication skills to influence and support decision making and getting things done – right first time – for the customer
• A relevant industry or vocational financial services qualification, such as Chartered Accountant or Chartered Banker

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.