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- Tasks: Support customers with banking queries and provide expert guidance.
- Company: Join Nationwide, a leading bank with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, private medical insurance, and a strong pension plan.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a customer-centric approach are essential.
- Other info: Flexible working options and opportunities for career progression await you.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our Customer Service Consultants work hard taking calls to support our customers with navigating the dynamic world of banking, providing expert guidance and support, 7 days a week, 8am-8pm. As a Customer Service Consultant at Nationwide, you will be part of our Contact Centre Teams, and you will provide expert guidance and support to customers. You'll be solving complex financial queries, turning challenges into opportunities for customer satisfaction and ensuring every call is a chance to showcase your banking prowess.
We are happy to consider flexible working approaches to help you perform at your best. You'll be working 35 hours per week, between the hours of 8am-8pm, Monday to Sunday, with shift patterns typically based on a 3-week rotation of early, mid and late shifts. You will also need to be available to work weekends and bank holidays. You will be required onsite for the first 4 weeks during your initial training. Due to the structured training programme, no holiday can be taken within the first 6 weeks of your start date, which is 22nd June 2026.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
As a Customer Service Consultant, you will build meaningful relationships with customers, becoming their trusted support in the labyrinth of financial services. Joining our team, you will experience the thrill of working in a sector thatâs constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest banking products and regulations. You'll embrace the challenge of meeting our goals, with the satisfaction of knowing youâre helping to shape the future of banking.
About you
You might already be from a Customer Service background, but even if you are not and are looking for a change in career where you can make a real difference and provide our customers with simply brilliant service, then this opportunity is for you! We'll give you all the training you need to set you up for a successful journey with us in this highly rewarding role.
For this role, you will need:
- Strong empathy and resilience, excellent communication, and flexibility to effectively interact with customers and resolve their issues
- The ability to quickly identify and resolve customer issues, often requiring critical thinking and the use of available resources
- A customerâcentric approach - prioritising customer satisfaction by actively listening, providing efficient solutions, and ensuring a positive customer experience
- Proficiency in using various software applications and handling digital communications
- Great knowledge retention about our products and services to provide accurate and helpful support
- To be a flexible team player, playing your part in the wider team to meet customer needs
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think â we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We donât settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
The extras youâll get
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub â access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
Customer Service Consultant in London employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Consultant in London
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your problem-solving skills and empathy during the interview.
â¨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past where you've gone above and beyond for a customer. This will demonstrate your customer-centric approach and ability to handle complex queries effectively.
â¨Tip Number 4
Donât forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Consultant in London
Some tips for your application đŤĄ
Show Your Customer-Centric Side: When writing your application, make sure to highlight your customer service experience or any relevant skills. We want to see how you prioritise customer satisfaction and how you've made a difference in previous roles.
Be Authentic and Honest: Donât be afraid to let your personality shine through! We appreciate straightforwardness, so share your genuine thoughts and experiences. This helps us get to know the real you, which is super important for our team culture.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Customer Service Consultant role. Use keywords from the job description to show that you understand what weâre looking for and how you fit the bill.
Apply Early!: We might close the advert earlier if we get a lot of applications, so donât wait around! Head over to our website and submit your application as soon as you can to ensure you donât miss out on this fantastic opportunity.
How to prepare for a job interview at Nationwide Building Society
â¨Know Your Banking Basics
Before the interview, brush up on key banking concepts and products. Understanding the basics will help you answer questions confidently and demonstrate your knowledge of the industry.
â¨Showcase Your Empathy
During the interview, be ready to share examples of how you've handled customer interactions in the past. Highlight your ability to empathise with customers and resolve their issues effectively.
â¨Practice Active Listening
Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This shows that you value communication and are keen on understanding customer needs, which is crucial for a Customer Service Consultant.
â¨Be Ready for Scenario Questions
Prepare for situational questions where you'll need to demonstrate your problem-solving skills. Think of specific instances where you turned a challenge into an opportunity for customer satisfaction.