Associate Director in London

An Associate Director is responsible for supporting Directors across Business Banking to deliver exceptional support to our customers. You will support Directors to write annual renewals and new business applications. You will also support risk oversight of the portfolio and general servicing needs of our customers. This role will see you work within the London and South Strategic Finance team where our passion to deliver outstanding customer experience is at the heart of everything we do.

We are looking for people who want to develop their career in Business Banking, are passionate about customers and have a desire to develop their technical and relationship skills. This role is within the London and South Strategic Finance team, responsible for delivering outstanding customer experiences for our Commercial, Leverage and Corporate clients and will support Directors to deliver a variety of lending, deposit, treasury and other customer needs to ensure our business community can thrive in their ambitions.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be covering London and the South region so will need to be based locally as you will be expected to regularly travel to meet customers across this region. Additionally, there will be a need to regularly connect with colleagues for collaboration in one of our office sites. This is anticipated to be weekly in London.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Responsibilities:

• You will be a key member of the Strategic Finance team primarily accountable for assisting in generating and optimising Income and Return on Equity, focused on our business customers and prospects.
• You will assist Director’s oversight of existing and new customers. This will involve face-to-face customer meetings and preparation of detailed credit applications including analysis of financial models.
• We’ll need you to work collaboratively with the Directors to manage and monitor the portfolio, ensuring compliance on all credit, operations, loan administration and other risk matters.

About you:

We are looking for people who want to develop their career within Business Banking. As a minimum requirement, you’ll have:

• A passion for, and experience of, supporting larger businesses and delivering outstanding customer service within a Business Banking environment.
• Strong qualitative and quantitative analytical skills (including Excel financial modelling skills) with an ability to understand and interpret finance statements.
• Strong organisational, relationship and project management skills to deliver excellent levels of customer service and outstanding attention to detail.
• Knowledge of Business Banking processes and systems.
• Excellent interpersonal skills and written and verbal communication skills.
• Understanding of risk and compliance requirements in line with the role.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.