Lead Product Manager - Personal Loans - 12 Month FTC

An exciting opportunity has arisen to join the Personal Loans team as a Lead Product Manager on a 12 Month Fixed Term Contract / Secondment. Our hugely respected, award-winning products and member focused propositions have helped make us the UK’s most trusted financial services provider. The pace of change in the Banking & Savings industry is continuing, and we need an astute and highly motivated product professional who can support us in achieving our goals.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our London, Swindon, Northampton, Bournemouth or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works.

What you’ll be doing

• Be responsible for supporting delivery of the product strategy by developing and implementing new (and enhancing existing) propositions, products and services.
• Work in partnership with key teams across Nationwide to enhance the end-to-end experience and deliver good customer outcomes.
• Monitor product performance and identify/prioritise activities to deliver key commercial objectives.
• Work with people across the business to get the support we need to put things right when they go wrong, including the necessary controls to stop it from happening again.
• Provide effective team leadership, establishing development plans and managing performance to ensure the team operates at their full potential.
• Be part of the Personal Loans senior leadership team, supporting development of the Loans strategy and leading the wider business to deliver our overall objectives.

About you

• A well-established leader in financial services product management with a strong understanding of the Personal Loans market.
• Experience in managing end to end product lifecycle including development of servicing propositions and product retention strategies.
• Ability to clearly present information to senior executives in the Society as well as the wider team.
• Impeccable stakeholder management and collaboration skills - building strong relationships with colleagues across the Society and using a range of influencing skills to help us reach positive outcomes.
• Excellent business and commercial acumen, with experience of developing comprehensive business cases.
• A curious and inquisitive mind - spending time analysing processes, policies and procedures and identifying opportunities/solving problems to make improvements that protect customers and the Society.
• Flexible and willing to turn your hand to a wide range of activities, which may often change given the diverse nature of the role.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata