At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Be part of a supportive team that values your contributions.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 28000 - 30044 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
We are looking for a Customer Consultant for our Virgin Money branch in Inverurie, Aberdeenshire. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part-time, the salary will be pro rata.
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services.
Furthermore, you’ll be working with colleagues across our branches and Digital Experience Centre to ensure our customers always have the right person to speak to if and when they need expert advice.
The requirements for this role are:
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers
- Natural curiosity to help you offer the best solutions for our customers
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues
- A flexible and positive approach to meet customer needs and business demands
- Drive and enthusiasm to achieve team goals with pace
- A keen interest in all things digital, with a desire to keep up to date with new technologies
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get include:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Consultant - Inverurie employer: Nationwide Building Society
At Virgin Money in Inverurie, we pride ourselves on being a leading employer that values our employees and their contributions. With a strong focus on customer service, we offer a supportive work culture where you can thrive, backed by competitive benefits such as private medical insurance, a robust pension scheme, and opportunities for career development. Join us to be part of a purpose-driven team that celebrates achievements and makes a meaningful impact in the lives of our customers and communities.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Inverurie
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money and Nationwide. Understand their values and how they serve their customers. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your customer service scenarios! Think about times you've gone above and beyond for a customer. Be ready to share these stories during your interview to show how you embody their customer-first behaviours.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. It shows you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the resources we offer to help you prepare for the next steps in the hiring process.
We think you need these skills to ace Customer Consultant - Inverurie
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, make sure to highlight your passion for customer service. We want to see how you've made a difference in previous roles and how you can bring that same energy to our team.
Be Authentic:Don't be afraid to let your personality shine through! We value honesty and directness, so share your genuine thoughts and experiences. This helps us get to know the real you, which is super important for a customer-facing role.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Consultant. Highlight relevant experience and skills that align with our customer-first behaviours. This shows us that you understand what we're looking for and that you're ready to step into this role.
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role and our company there.
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Virgin Money values. Think about how you can demonstrate empathy, honesty, and a drive for improvement in your responses. Prepare examples from your past experiences that showcase these behaviours.
✨Showcase Your Problem-Solving Skills
As a Customer Consultant, you'll be resolving queries and proposing solutions. Be ready to discuss specific instances where you've successfully solved customer problems or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Brush Up on Digital Services
Since the role involves helping customers with digital services, make sure you're up-to-date with the latest banking technologies and platforms. Be prepared to discuss how you would educate customers about these services and their benefits.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with engaging and building rapport, just like you would with customers.
