Infrastructure Engineer E1

As an E1 Infrastructure Engineer you will be an integral part of our Branch Office System Software (BOSS) Infrastructure team. You will be working closely with our BOSS Infrastructure SME to help maintain the BOSS test lab and provide support to test teams both within and outside of the Teller Modernisation Value Stream. You will also be responsible for maintaining client allocations and assisting in software deployments throughout our development lifecycle.

Across Customer Technology (CT), we have an important journey ahead of us to build and maintain our position in the market and respond to changing customer needs, guided by the strategic pillars of More Rewarding Relationship, Simply Brilliant Service, and Focused, Fit and Fast. This role is within the Customer Servicing Chief Information Office function. BOSS is Nationwide's Teller System and as an application has recently been transferred to Customer Servicing together with a roadmap of modernisation for the current BOSS application. You’ll be supporting our onsite BOSS test lab in Swindon which requires out of hours support on an ad hoc basis to assist in software deployments.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

In this role, you will collaborate with a variety of teams both within and beyond the Teller Modernisation Value Stream, helping to ensure they have the environments and support they need. You will also be involved in activities such as assisting with client allocations and general day-to-day requests for the BOSS test lab. You will be supported by the BOSS Infrastructure SME to guide you through your role and responsibilities.

About you

As a minimum, you will have/be:

• A minimum of a Level 3 qualification in an IT related field, or relevant experience in an IT role
• Knowledge of Windows Desktop environments, including Windows 11, Windows Server, OS level troubleshooting
• Exposure to IT service management tools e.g. ServiceNow or similar, including logging, categorising, prioritising, and updating incident tickets
• Awareness of fundamentals e.g. Active Directory (user accounts, group membership, password resets), file permissions, IP configuration, DNS resolution, DHCP, Wi-Fi vs LAN connectivity, and the ability to carry out first line diagnostics
• Capable of supporting live technical environments under supervision, with a clear understanding of escalation procedures and service boundaries
• The ability to follow documented processes and standard operating procedures to ensure consistent and auditable support delivery
• Communication skills, with the ability to gather accurate technical information from users and provide clear updates to both technical and non-technical teams

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Karen Bell, and the main recruitment contact is Ashley Dodds.