At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Be part of a supportive team with opportunities for personal development.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers. We are looking for a Customer Consultant for our Virgin Money branch in Hull – Holderness Road, in East Yorkshire. This role is a permanent position, working part-time, 28 hours per week on Monday, Tuesday, Thursday and Friday, with an occasional requirement to work on Saturday.
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services.
The requirements for this role are:
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers
- Natural curiosity to help you offer the best solutions for our customers
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues
- A flexible and positive approach to meet customer needs and business demands
- Drive and enthusiasm to achieve team goals with pace
- A keen interest in all things digital, with a desire to keep up to date with new technologies
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Consultant - Hull Holderness Road employer: Nationwide Building Society
At Virgin Money, now part of Nationwide, we pride ourselves on being an exceptional employer that values our employees and their contributions. Located in Hull on Holderness Road, our branch offers a supportive work culture where you can thrive, with access to comprehensive benefits including private medical insurance, a competitive pension, and opportunities for career development. Join us in making a meaningful difference in the lives of our customers while enjoying a workplace that celebrates your achievements and encourages personal growth.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Hull Holderness Road
✨Tip Number 1
Get to know the company! Research Virgin Money and Nationwide, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you embody their customer-first behaviours.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the resources in your candidate hub to help you ace those assessments.
We think you need these skills to ace Customer Consultant - Hull Holderness Road
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, make sure to highlight your passion for customer service. We want to see how you've made a difference in previous roles and how you can bring that same energy to our team.
Be Authentic:Don't be afraid to let your personality shine through in your application. We value honesty and directness, so share your genuine thoughts and experiences that align with our customer-first behaviours.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Consultant. Highlight relevant experience and skills that match what we're looking for, especially your ability to build relationships and solve problems.
Apply Early!:We might close the advert earlier if we get a lot of applications, so don’t wait around! Apply through our website as soon as you can to ensure your chance at joining our fantastic team.
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Virgin Money values. Think about how you can demonstrate empathy, honesty, and a drive for improvement in your responses. Prepare examples from your past experiences where you've put customers at the heart of your actions.
✨Showcase Your Problem-Solving Skills
As a Customer Consultant, you'll be resolving queries and proposing solutions. Be ready to discuss specific situations where you've successfully solved customer problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Brush Up on Digital Services
Since the role involves helping customers with digital services, make sure you're up-to-date with the latest banking technologies. Research Virgin Money's digital offerings and think about how you can explain their benefits to customers in an engaging way.
✨Practice Your Communication Skills
Great communication is key in this role. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts and building rapport.
