At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences in our Hackney branch.
- Company: Join Nationwide, a forward-thinking mutual bank committed to community and customer care.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension plan.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact in a role that values your leadership and customer-first mindset.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 40000 - 50000 £ per year.
You’ll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team. We need a Branch Manager for our branch in Hackney, Greater London. This role is a 6-month secondment opportunity working full time, 35 hours per week, Monday to Saturday. You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
Responsibilities:
- Working on the branch floor alongside your team, ensuring they are fully trained and performing at their best.
- Managing a high level of customer expectations and having an in-depth knowledge of all our products and services.
- Creating and implementing your branch's business plan.
- Being organised and able to work quickly while still providing the best service.
- Using our computer systems and processes, with training provided.
About you:
- Ability to take control of your branch and lead your people, whilst meeting FCA standards and delivering top-notch customer service.
- Experience of managing people and working in a busy retail environment.
- Leading by example, with a commercial understanding and knowledge of financial regulations and processes.
- Monitoring and exploring branch activity to spot opportunities and make customers better off.
- Being resilient, versatile, and flexible to prioritise effectively and deal with ever-changing requests.
- Previous experience as a branch manager in a retail environment is desirable.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel: We step into our customers’ shoes, using their feedback and insights to empathise with them and understand their needs.
- Say it straight: We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better: We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement.
- Get it done: We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
Qualifications:
The extras you’ll get include:
- 25 days holiday pro rata
- Access to private medical insurance
- A highly competitive pension
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- London top-up payment of £4,100 per annum, pro rata
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Branch Manager - Hackney employer: Nationwide Building Society
Nationwide is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Branch Manager in Hackney, you will benefit from comprehensive training, competitive benefits including private medical insurance and a generous pension scheme, and the opportunity to make a meaningful impact in your community while working for a mutual organisation that values its members above profit. Join us in redefining banking for the better, where your contributions are recognised and celebrated.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Hackney
✨Tip Number 1
Get to know the company inside out! Research Nationwide's values and customer-first behaviours. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Branch Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated leadership, customer service, and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Branch Manager - Hackney
Some tips for your application 🫡
Show Your Customer First Behaviours:Make sure to highlight how you embody our customer first behaviours in your application. Share specific examples where you've stepped into customers' shoes or pushed for better outcomes.
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Branch Manager role. Focus on your leadership experience and any retail management roles you've had.
Be Clear and Concise:When answering the application questions, keep your responses clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from interested candidates like you!
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Nationwide values. Be ready to share examples from your past experiences where you've demonstrated empathy, honesty, and a commitment to continuous improvement. This will show that you align with their core values.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead your team effectively. Prepare to discuss your previous management experiences, focusing on how you've motivated teams, handled challenges, and improved customer service. Use specific examples to illustrate your leadership style.
✨Understand the Business Plan
Get a grasp of what a successful branch business plan looks like. Think about how you would create and implement one for the Hackney branch. Be prepared to discuss your ideas during the interview, showing that you can think strategically and commercially.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a busy retail environment. Practice responding to situations where you had to prioritise tasks or manage customer expectations. This will demonstrate your ability to thrive under pressure.
