Senior Product Analyst – Business Banking Transactional Products in Glasgow

At Nationwide, we’re making banking fairer, more rewarding and for the good of society. Within Business Banking, the Transactional Products team sits at the heart of proposition development and commercial performance, shaping how UK businesses experience everyday banking.

As a Senior Product Analyst within the Transactional Products team, you’ll play a key role in managing our products and supporting the development of new propositions that put customers first. Working end to end across product design, delivery and performance, you’ll help us attract and retain business customers by delivering simple, rewarding and competitive banking propositions that meet the evolving needs of UK businesses.

With a curious mindset, you will proactively use your data and analytical skills to interrogate data to drive insight and actions, gaining an in-depth understanding of how our products are performing and customer behaviours, supporting the development and enhancement of our products and propositions.

The Business Transactional Products team is responsible for the strategic vision, ongoing evolution and commercial performance of our Business Current Account and Business Credit Card products and propositions. We operate on an end-to-end model, covering proposition design and development, product management and manage the trading and performance of our products.

As a Senior Product Analyst, you will take a leading role in performing analysis to better understand our products, performance, and customers. This will in turn drive data-led decision making, which will feed directly into how we develop, manage, and improve products across our range to meet the needs of UK businesses. You will support the management of our Transactional Products through their lifecycle, delivering strong customer outcomes which support Nationwide’s ambitious growth plans.

Working closely with teams across Group Business Banking and beyond, your work will have a direct impact on how businesses join, use and value Nationwide for their everyday banking, supporting both improved customer experience and sustainable commercial performance.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Northampton office. If you are aligned to our Glasgow or Edinburgh hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Glasgow or Edinburgh.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Responsibilities:

• As a Senior Product Analyst within our Transactional Products team, you’ll take a leading role in performing analysis and providing insight on the performance of our products and behaviours of our customers, enabling us to understand and optimise our product portfolio, driving commercial performance and delivering strong customer outcomes.
• You will work closely with Product Managers across the team to provide analytical support, contributing to the management of existing products and supporting the development of new propositions, using insight to drive product and customer journey enhancements.
• You will proactively interrogate our data, perform analysis and drive insight, informing decisions across our portfolio of Transactional Products, supporting Product Managers with initiatives that deliver enhancements for our customers.
• You will also support the product review cycle, ensuring our products are safe, compliant and adhere to policy, preventing potential customer harm and providing fair value to customers in line with our obligations under the Consumer Duty.

About you:

• As a minimum requirement, you’ll have excellent data and analytical skills.
• A curious mindset that enjoys solving complex problems using data.
• The ability to use data to drive insight, recommendations and actions.
• Experience in balancing multiple objectives and priorities.
• Exceptional communication skills and able to effectively present insight.
• A good understanding of the UK financial services market.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.