Senior Associate in Glasgow

As a Senior Associate, you will play a pivotal role in providing a professional, efficient and highly skilled support service to our Senior Directors, Directors and Associate Directors, enabling the delivery of a simply brilliant customer experience. We are looking for proactive people, who are ready to make a real difference to a successful and expanding team. This role is within the Premium Team which is part of Business Banking Operations and is responsible for fulfilling onboarding, lending and admin requirements for our business customers.

Our operational hours are Monday to Friday, 9am to 5pm, so there will need to be some flexibility to work across these hours. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office. If you are aligned to our Glasgow or Edinburgh hubs (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be monthly in Glasgow or Edinburgh, although this may vary.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities

You’ll need to be a team player with the ability to work closely with your colleagues. Day-to-day, you’ll be working with some of the Bank’s largest customers and complex transactions through the accurate preparation and efficient maintenance of lending and securities documentation, and provision of a highly skilled support service to Relationship and Business Development Directors. You’ll also be contributing to the preparation of credit submissions and ultimately the input of submissions to the Business Lending Platform. Additionally, you will be responsible for servicing the day-to-day administration requirements for our customers and helping to achieve the best outcomes for the customers. This role will require working with a high level of accuracy and you’ll be juggling several different priorities at any one time.

About you

For this role, we require:

• Experience of working within Business Banking
• The ability to communicate clearly, concisely, and in an engaging manner, both verbally and in writing
• Proven ability to build relationships both internally and externally
• A good knowledge of bank policies, procedures, products, services and systems i.e. Business Lending Platform, Business Scenario, Sales and Illustrations, MEO, 3270 etc
• A commitment to consistently provide high standards of work with outstanding accuracy and attention to detail
• A good team player with a genuine passion for providing exceptional customer service

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Agata Rapuleng, and the main recruitment contact is Amy Bright.