Product Manager – Business Banking Transactional Products in Glasgow

At Nationwide, we’re making banking fairer, more rewarding and for the good of society. Within Business Banking, the Transactional Products team sits at the heart of proposition development and commercial performance, shaping how UK businesses experience everyday banking.

As a Product Manager within the Transactional Products team, you’ll play a leading role in managing our products and developing new propositions that put customers first. Working end to end across product design, delivery, and performance, you’ll help us attract and retain business customers by delivering simple, rewarding and competitive banking propositions that meet the evolving needs of UK businesses.

The Business Transactional Products team is responsible for the strategic vision, ongoing evolution and commercial performance of our Business Current Account and Business Credit Card products and propositions. We operate on an end-to-end model, covering proposition design and development, product management and manage the trading and performance of our products.

As a Product Manager within the Transactional Products team, you will design, develop and deliver new propositions to market, managing our Transactional Products through their lifecycle, delivering strong customer outcomes which support Nationwide’s ambitious growth plans. Working closely with teams across Group Business Banking and beyond, your work will have a direct impact on how businesses join, use and value Nationwide for their everyday banking, supporting both improved customer experience and sustainable commercial performance.

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Northampton office. If you are aligned to our Glasgow or Edinburgh hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Glasgow or Edinburgh.

If your application is successful, your hiring manager will provide further details on how this works.

Responsibilities

• As a Product Manager within our Transactional Products team, you’ll take a leading role in managing our business transactional products day to day, making sure they continue to meet the changing needs of UK businesses.
• You’ll work closely with colleagues across Business Banking to design and deliver new business current account and credit card propositions using a customer-first approach, balancing great experiences with strong commercial outcomes.
• A typical day will involve identifying ways in which we can improve onboarding and in-life customer journeys, reviewing product performance, developing ways to better understand what matters to our customers, and driving initiatives that strengthen our propositions.
• You’ll also work with stakeholders across the business to ensure risks are well managed and that our products are compliant and delivering good customer outcomes in line with our Consumer Duty obligations.

About you

As a minimum requirement, you’ll have:

• Experience working as a product manager, product owner, or in a similar role managing products and delivering change.
• A clear understanding of product and proposition development across the full product lifecycle.
• Demonstrated ability to put customers at the heart of decision-making, using insight to shape products and journeys.
• Experience of product performance management, including the use of key performance metrics to identify customer behaviours and trends.
• Exceptional understanding of the UK banking market, particularly business products and propositions.
• Working knowledge of the UK regulatory environment, including Consumer Duty and its impact on product design and delivery.
• Experience leading or contributing to change initiatives within a complex organisation.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.