As a Business Banking Oversight Analyst, you will play a key role in ensuring the effective delivery of Customer Due Diligence (CDD) remediation and ongoing due diligence activities. You will support the oversight of operational performance, including work delivered by KPMG, ensuring all activity meets agreed quality, regulatory, and service standards.
You will monitor performance against KPIs and SLAs, using data and management information (MI) to identify trends, risks, and areas for improvement. A core part of the role involves triaging escalations and queries, ensuring they are prioritised, investigated, and resolved in a timely and effective manner. Working closely with internal stakeholders and KPMG, you will help maintain strong communication and alignment across teams.
We are looking for a detail-oriented and proactive Oversight Analyst to support Customer Due Diligence (CDD) remediation and ongoing due diligence activities within our Business Banking function.
In this role, you will play a key part in ensuring work is delivered to agreed performance, quality, and regulatory standards, including the oversight of delivery by KPMG. You will work closely with internal stakeholders to monitor activity, triage escalations and queries, identify risks, and support the continuous improvement of operational processes.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in Gosforth or Glasgow hub. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
You will collaborate extensively across our wider Retail function to provide insightful conduct, operational, and regulatory risk expertise and insight that enables Nationwide to take opportunities and manage risks in pursuit of its ambitious objectives. You’ll also maintain the risk and control profile, and support reporting into project forums and committees as needed. You will need to stay abreast of regulatory and legislative change which may impact the risk environment, and work with risk owners to ensure appropriate steps are in place to mitigate future risk.
About you
You will have/ be:
Experience working in a 1LOD Financial Crime environment, with strong understanding of CDD, AML, sanctions, and supplier oversight frameworks
Knowledge of KPIs, SLAs, performance monitoring, and risk/control processes within regulated banking environments
Detail-oriented with the ability to interpret data, identify trends, and contribute to MI reporting and root cause analysis
Strong communication and stakeholder management skills, able to collaborate effectively with suppliers and senior colleagues
Proactive, analytical, and resilient, with a focus on continuous improvement, risk management, and delivering high-quality outcomes
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Michelle Begley, and the main recruitment contact is Sameena Rehman.
Contact Details:
Nationwide Building Society Recruitment Team
