As part of our independent Second Line Operational Risk Oversight team, you will play a pivotal role in delivering the Society’s objectives. The team’s mission is to ensure that non-financial risks are effectively managed so that Nationwide can serve its members safely and efficiently.
In this role, you will focus on monitoring and challenging how Nationwide delivers transformation projects and programmes. Change is central to our strategy—whether enhancing products, improving resilience, or meeting evolving regulatory requirements. You will ensure that enterprise change delivery frameworks are applied consistently and effectively, and that major initiatives identify and manage their risks appropriately, while keeping customer outcomes and operational resilience at the forefront.
You will partner with Programme Directors, project managers, and technical teams across Nationwide, providing expert operational risk insight into project plans and governance. By offering constructive challenge and promoting best practice in risk and control management across change delivery, you will help improve project outcomes and mitigate issues before they impact our customers.
You will also collaborate with risk specialists across the Three Lines of Defence to champion leading practices in change risk oversight. Through these efforts, you will strengthen Nationwide’s ability to deliver complex change safely, effectively, and with confidence.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Swindon office. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect and collaborate with colleagues. This is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Responsibilities
What you’ll be doing
As part of our independent Second Line Operational Risk Oversight team, you will play a pivotal role in delivering the Society’s objectives. The team’s mission is to ensure that non-financial risks are effectively managed, enabling Nationwide to serve its members safely and efficiently.
In this role, you will focus on monitoring and challenging how Nationwide delivers transformation projects and programmes. Change is central to our strategy—whether enhancing products, improving resilience, or meeting evolving regulatory requirements. You will ensure that enterprise change delivery frameworks are applied consistently and effectively, and that major initiatives identify and manage their risks appropriately, while keeping customer outcomes and operational resilience front of mind.
You will partner with Programme Directors, project managers, and technical teams across Nationwide, providing expert operational risk insight into project plans and governance. By offering constructive challenge and promoting best practice in risk and control management across change delivery, you will help improve project outcomes and mitigate issues before they impact our customers.
You will also collaborate with risk specialists across the Three Lines of Defence to champion leading practices in change risk oversight. Through these efforts, you will strengthen Nationwide’s ability to deliver complex change safely, effectively, and with confidence
About you
Proven experience in managing or overseeing large-scale change programmes within financial services or similarly complex environments, with a strong understanding of project management practices, technology delivery, and the operational risks associated with change
Demonstrated track record in risk management or assurance, with the ability to assess project risks, controls, and governance against internal frameworks and regulatory requirements
Strong stakeholder engagement and influencing skills, with experience working with senior leaders (such as Programme Directors or Heads of Change), and the confidence to both challenge and support them in managing risk effectively
Excellent analytical and problem-solving skills, with the ability to quickly understand complex project issues, assess their risk implications, and recommend effective mitigation strategies
High levels of resilience and adaptability, with the ability to manage multiple projects and shifting priorities while maintaining a clear focus on key risk areas and delivering timely, high-quality oversight reports
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note should you be successful in securing this role, the job title on our internal system will be Risk Manager Oversight.
Contact Details:
Nationwide Building Society Recruitment Team
