A fantastic opportunity has become available at Nationwide for a high-performing, passionate, and ambitious individual to bring specialist risk and control expertise. In this role, you will enable our Technology Leaders, including our Chief Information Officers (CIOs), to operate and execute effective controls and make informed, risk-based decisions to achieve positive customer outcomes.
You will be passionate about developing data-led approaches to delivering risk and control insights that drive proactive action and prioritisation.
You will have a strong track record of delivery, uphold high standards of performance, and be able to build trust and strong working relationships.
You will be comfortable working through ambiguity and proactively building your network, enabling you to collaborate effectively across Risk Management teams and with subject matter experts to produce high-quality, informative outputs.
As a high-performing Manager within the CIO & Change Risk Management Team, you will lead the delivery of risk and control services to our Products, Channels, Core Banking & Payments CIO. The team is responsible for providing subject matter expertise, objective advice, and actionable insights to support CIOs in understanding, evaluating, and improving the risk and control environment as it relates to the management of their technology and change portfolios.
Nationwide has ambitious plans to build on a modernised and simplified estate, alongside the safe and sound execution of the Virgin Money integration, unlocking its full potential for customers. This is an exciting opportunity for an ambitious, energetic, and experienced individual to help deliver Nationwide’s technology strategy in a safe and secure way.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London offices. If you are aligned to our Glasgow hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Glasgow. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
Activities vary from performing risk and control assessments over technology and activity, informing decision making, through to analysing incidents and loss events to identify root causes and opportunities for control improvements.
You’ll be pivotal in supporting CIOs through a high support and high challenge relationship to ensure that they operate technology and deliver change in a way that keeps Nationwide and its Customers safe.
You’ll lead the execution of targeted risk and control assessments of critical applications and of strategic change programmes. Requiring you to build trusted and critical relationships across CIO Portfolios, including Platform Managers, Engineers, Architects, IT Service Managers, Product Owners and Programme Managers.
You’ll provide risk intelligence & decision support to enable CIOs to safely manage risk through decision making - optimising risk, cost and pace of delivery leveraging the wider risk appetite framework and measures.
We’ll need you to understand our Enterprise Risk Management Framework and Policy landscape. Importantly leading the delivery of Technology Loss Event Management, focused on insightful root cause control analysis to enable continuous improvement.
You’ll lead through collaboration across the wider Governance, Risk & Controls teams within the Chief Operating Office as well as into Business Risk Management Teams.
About you
You’ll need to operate autonomously, working collaboratively across risk teams, and be able to adapt to a challenging and changing environment through a growth mindset. As a minimum requirement you’ll have:
Extensive experience in the management of risks arising from Technology, Information Security, Data, 3rd Party & Transformation.
Prior experience in either a 1LoD, 2LoD or 3LoD capacity evaluating and providing oversight in the management of risk & controls for technology & change delivery.
Strong expertise in risk management, controls assessment and risk reporting in complex environments.
Excellent verbal and written communication, relationship management and influencing skills.
Possess an industry recognised professional qualification relevant to the role (e.g. CRISC, CISSP).
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Chris Hancock, and the main recruitment contact is Bhavit Panchmatia.
Contact Details:
Nationwide Building Society Recruitment Team
