Digital Product Owner - Brochureware & Marketplace in Glasgow

We have an exciting opportunity within our Digital Business Banking Team (Business Tribe) where we’re on the lookout for a Product Owner for our Business Banking Brochureware and Marketplace. The opportunity to join the team has come at a critical time for Business Banking as we continue to drive improvement and innovation across Business Banking, focusing on improved Customer Experience and continued customer growth.

You’ll be working within Business Tribe to develop and deliver a product vision and strategy for your squad, focusing on the Business Brochureware and Marketplace, ensuring this aligns with the overall Tribe Objectives and Key Results (OKRs). As one of the closest people in the Business to the customer, you’ll provide constant feedback to the squad and help drive toward the vision. The biggest challenge is ensuring that the team knows with accurate detail, the value they need to deliver, driving towards simple solutions with a focus on the Tribe OKRs by managing a ruthlessly prioritised backlog.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 12 month secondment opportunity. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office. If you are aligned to our Glasgow or Edinburgh hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be monthly in Glasgow or Edinburgh.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities:

• You’ll be working within the Business Tribe team to develop and deliver a product vision and strategy for your squad, focusing on the Business Brochureware and Marketplace, ensuring this aligns with the overall Tribe Objectives and Key Results (OKRs).
• As one of the colleagues in the Business closest to the customer, you’ll provide constant feedback to the squad to support us in achieving our vision.
• One of the biggest challenges will be ensuring that the team knows, with accurate detail, the value they need to deliver, driving towards simple solutions with a focus on the Tribe OKRs by managing a ruthlessly prioritised backlog.
• You will be a key stakeholder contact for Business Brochureware and Marketplace, liaising with marketing, risk, finance and legal stakeholders to ensure the prioritised outcomes meet all regulatory, customer and business needs.
• You’ll be responsible for the customer and business outcomes for the Business Brochureware and Marketplace team, including improving Customer Experience (CX), increasing digital adoption and customer growth.
• Working with the wider Business Tribe to set the roadmap for the Business Brochureware and Marketplace within the Tribe roadmap and agreed OKRs.
• By demonstrating great leadership and role modelling our Values and Behaviours you’ll drive successful outcomes across the squad.
• You’ll play a critical role in embedding our culture, driving performance and being accountable for building a motivated and high performing squad.
• Additionally, you’ll collaborate and network with other teams across the organisation; establishing exceptional relationships with key business areas and other Tribes and Squads.

About you:

• Demonstrable experience in Agile Development, with digital/technical Product Owner experience.
• Comfortable working with technology and the ability to engage in discussion with technical teams to understand decisions and risks.
• Confidence in managing the backlog: writing detailed user stories, refining stories with experts and typical ‘servant leader’ mindset when with the team.
• Excellent communication skills with the ability to communicate complex messages and trade-offs and tell a compelling story.
• Ability to influence a diverse group of stakeholders across the business with strong leadership skills.
• Exceptional problem-solving capabilities with the ability to lead the team to push the solution.
• A challenger mindset and passion to challenge the status quo to find new solutions and drive out of the box ideas – you love embracing change and are happy to work flexibly.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.