At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a dynamic branch environment.
- Company: Join Nationwide, a purpose-driven mutual committed to fairer finances.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Be part of a community that values growth, recognition, and making a difference.
- Why this job: Make a real impact while developing your leadership skills in a supportive team.
- Qualifications: Strong team management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We're searching for an individual who loves to cheer on their team and help them to perform, to grow and to reach their potential. We are looking for a Deputy Branch Manager for our branch in Newton Mearns, Glasgow. This role is a permanent position working full-time 35 hours per week, Monday – Saturday. If you’re a team player, looking for a new challenge, then this may well be the role for you!
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change; as such, applications from redeployment candidates will be prioritised in this recruitment process.
Responsibilities
What you’ll be doing:
- You’ll need to be a team player with the ability to work closely with all your branch colleagues.
- Day-to-day, you’ll be supporting and working alongside your Cluster/Branch Manager to ensure the smooth running of the branch and helping to achieve the best outcomes for both our customers and your team.
- Acting as a role model, most of your time will be spent on the shop floor, where you will inspire and motivate your team to provide an excellent service.
- You’ll be investing time in coaching and developing your team to a high standard.
- This role will require working with a high level of autonomy and you’ll be juggling several different priorities at any one time.
About you
For this role, we require:
- Strong team management and leadership capabilities that will shine through and motivate the team around you.
- Proven success in a Retail branch environment with the ability to work and deliver results in line with expectations.
- A clear and methodical approach, dealing well with complex issues.
- A sound knowledge of bank policies and procedures, and a good understanding of our range of products/services.
- A genuine passion for providing exceptional customer service.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata.
- Access to private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our salary sacrifice scheme.
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
At Nationwide, we challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
What to do next:
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Deputy Branch Manager - Newton Mearns in Glasgow employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Newton Mearns. Our commitment to employee growth is reflected in our comprehensive training programmes and competitive benefits, including 25 days of holiday and private medical insurance. Join us to be part of a purpose-driven team that values recognition, celebrates achievements, and prioritises customer satisfaction.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Branch Manager - Newton Mearns in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Nationwide Building Society. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Deputy Branch Manager - Newton Mearns in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Nationwide Building Society.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Nationwide Building Society's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Nationwide Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Nationwide Building Society.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Nationwide Building Society will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Nationwide Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
