Change Analyst in Glasgow

We have an exciting opportunity within our Business Banking Operations Team for a Change Analyst to join us. If you're passionate about ensuring we deliver an exceptional customer experience, right first time every time and being part of a team that disrupts but keeps everyone safe whilst we do that, please read on.

As a Change Analyst you will be responsible for identifying and driving new improvement opportunities and changes to existing processes across the Business Banking Operations team in line with our operational excellence principles. You'll need to focus on delivering change with tangible and measurable benefits whilst ensuring our risk management framework remains effective to mitigate any risks and keep us safe.

We are happy to consider flexible working approaches to help you perform at your best. For this job you'll be located at our Glasgow or Edinburgh hub. There will be a need to regularly connect with colleagues for collaboration events, this is anticipated to be weekly in Glasgow or Edinburgh.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working.

Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Our Change Analyst will be responsible for supporting the leadership team to solve business issues through analysis, enabling us to improve performance and support achievement of commercial objectives. Within this role, you’ll complete data analysis and data cleansing activities to ensure business processes are operating as expected whilst identifying and escalating any issues with systems and processes and sharing this with stakeholders to ensure they are kept appropriately informed.

You’ll be responsible for the coordination and tracking of all change and improvement delivery across Business Banking Operations alongside collaborating with stakeholders to drive opportunities to improve our internal processes and procedures. By overseeing change management, you’ll ensure all changes are delivered appropriately, ensuring no detrimental impact to our customers or colleague experiences.

Additionally, you will regularly engage with colleagues across Business Banking Operations to understand challenges and improvement opportunities before collating and sharing these with the leadership team to drive improvements. You’ll also represent business banking operations at key forums, manage stakeholder expectations, and ensure suitable MI (Management Information) is prepared for these critical sessions.

As a minimum requirement, you’ll have:

• Experience creating and interpreting MI
• Excellent organisational and administrative skills
• Experience of working to a high level of detail and at pace to meet agreed deadlines ensuring change is implemented effectively for customers and colleagues
• Knowledge of Business Banking policies and procedures
• Strong communication and presentation skills, with the ability to convey messages and ideas to stakeholders
• The ability to learn quickly, work as part of a team and turn ideas into practical solutions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Gregor Ballard, and the main recruitment contact is Amy Bright.