Are you passionate about supporting customers through challenging times? We’re currently looking to hire a Business Support Analyst to join our Supplier Management team within the Collections and Recoveries (C&R) department - the team responsible for managing accounts in arrears and helping customers at risk of financial difficulty.
This is more than just debt recovery. In C&R, we work closely with our supplier panel to ensure every customer receives the care and support they need. If you're driven by purpose and want to make a real difference in people’s lives, we’d love to hear from you.
In Supplier Management, we manage a number of third parties Our role is to provide robust oversight, ensuring we have a supplier panel which has the capability, capacity and operational resilience to support all of our outsourced processes.
As a Business Support Analyst, the primary focus will be related to tasks to support the oversight and management of our suppliers. This will include working with a range of suppliers including outsourced providers & others.
The role is full time and, the successful candidate must be willing to participate in face-to-face team meetings or activities where required and work in the office at the frequency required by the business area.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be twice a week in Glasgow, Gosforth and Leeds. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
The working hours (35 hours a week) for this role are Monday to Friday, between 9:00 and 17:00.
More rewarding. From 1 July 2026, the minimum salary for this role will be £27,500.
Responsibilities
What you’ll be doing
For this role, you will ensure the accurate completion of various core tasks to support the ongoing governance and oversight. Validating invoices, exception management, updating performance dashboards, and attending supplier calls. You will also be required to prepare monthly and quarterly supplier packs and complete ad hoc requests, working with internal and external stakeholders to support with completion of these requests.
About you
We are looking for someone who is highly organised whilst managing varying demands, who can prioritise work effectively and adhere to deadlines. We want someone who can support the team with an understanding of the business area and its purpose.
- Knowledge and experience using Microsoft Excel
- Excellent analytical skills with the ability to interpret data into meaningful outputs
- Strong communication skills with the ability to effectively communicate at all levels
- Comfortable working with minimal supervision and within deadlines, managing your own time effectively to meet objectives
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Adam Baker-Cole, and the main recruitment contact is Lina Dzigele.
Contact Details:
Nationwide Building Society Recruitment Team
