Business Banking Operations & Support Manager in Glasgow

This is an exciting opportunity to join the Business Banking Operations Team. This opportunity offers the chance to work closely with the Operational Team, Quality & Governance, and Operational Excellence Teams alongside the broader Business Banking community. Supporting the Head of Business Operations and Senior Managers Operational Teams, you will play a critical role in ensuring the operation runs effectively. This is a fast‑paced, complex environment where strong organisational skills, sound judgement, and excellent communication are essential. We are looking for someone curious, proactive, and confident operating across a broad range of business management, governance, people, culture, and communications activities. You’ll build strong relationships, balance competing priorities with ease, enable high performance and consistently deliver work to a high standard.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our Glasgow hub. There will be a need to regularly connect with colleagues for collaboration events, this is anticipated to be weekly in Glasgow.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities:

• Provide operational support to ensure the smooth functioning of the Business Operations Leadership Team’s day-to-day activities.
• Create, manage, and coordinate all communications, colleague engagement events, and forums, recruitment coordination and management, rigorous control of FTE, third-party provider management, recognition scheme management and control, coordination of papers for various forums and submission whilst facilitating meetings, papers, agendas and action ownership for Business Banking Operations leadership meetings and submissions.
• Drive the Business Banking Operations People & Culture priorities.
• Regularly track and report on People, learning and survey data, fostering a positive and inclusive culture across the whole Business Banking Operations team through coordination of team meetings and events, team-wide communications, and working closely with Operational teams and wider Business Banking community.
• Support Operational Managers during absence/vacations to lead and manage teams.

About you:

• Led operational teams at Operations Manager level.
• Excellent written and verbal communication skills, including experience preparing high-level reporting and succinct briefing notes.
• Strong interpersonal and relationship-building skills, with confidence engaging senior leaders.
• The ability to operate effectively in ambiguity and prioritise in a fast-paced environment.
• Sound judgement and discretion.
• The ability to deliver high-quality outputs independently while managing multiple deliverables.
• Strong planning skills, with the ability to balance competing priorities and deliver consistently.
• Experience coordinating senior events, logistics, and leadership routines.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• 25 days holiday, pro rata.
• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance-related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.