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- Tasks: Support customers with transactions, calls, and digital services in a dynamic branch environment.
- Company: Join Nationwide, the UK's largest network of branches committed to customer service.
- Benefits: Enjoy a competitive salary, full training, and a supportive team culture.
- Why this job: Make a real difference by helping customers with their banking needs every day.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Full-time role with excellent career progression opportunities and a vibrant work atmosphere.
The predicted salary is between 25250 - 30250 £ per year.
Location: Galashiels
Salary: From £25,250
Contract: Permanent (Full Time)
Reference: 1452
Closing Date: 09 December 2025
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Galashiels. This branch is a multiskilled location and closed to the public every Monday and Thursday. On these closure days you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries but over the phone.
This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You'll need to be within a 45-minute commute of the branch you're applying to work in. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing:
- Every branch is different, and we are all in this together working to have the best version of our branches.
What can't a Customer Representative do:
This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to.
Customer Representative in Galashiels employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative in Galashiels
✨Tip Number 1
Get to know the company! Research Nationwide and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about supporting customers, think of scenarios where you can demonstrate your problem-solving abilities and how you would handle different customer interactions.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at Nationwide or in similar roles. They can provide insider tips on what the interview process is like and what qualities they value most in a Customer Representative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job. Don’t wait until the last minute; get your application in early!
We think you need these skills to ace Customer Representative in Galashiels
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Representative role. Highlight any customer service experience you have, as this is key for us at Nationwide.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how you can contribute to our team in Galashiels.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role come through in your writing. We want to know what makes you tick!
Apply Early: If you’re interested, don’t wait around! We might close the advert early if we get a lot of applications. Head over to our website and get your application in as soon as possible!
How to prepare for a job interview at Nationwide Building Society
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across different channels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to handle various customer interactions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training process, and what success looks like in the role. This shows that you’re engaged and eager to learn more about how you can contribute to the branch.
✨Dress the Part
Even if the interview is virtual, dress professionally as if you were going into the branch. This not only helps you feel more confident but also sets a positive tone for the interview. Remember, first impressions matter!