Financial Crime Analytics Senior Consultant (Non Plastic Fraud)

We are looking for a Senior Consultant to join our Fraud Analytics function. We need high-performing individuals to support Nationwide in the prevention of fraud and APP scams across our portfolio. This role will provide you with the opportunity to work with a team of subject matter experts and play a key role in our detection strategies. You will work with fraud prevention systems to develop technical strategies to reduce fraud and scam losses to Nationwide and its members. Alongside this, you will be responsible for balancing customer experience through fraud prevention and ensuring we keep pace with change and new MO’s.

You’ll have the ability to build technical queries in programmes such as SAS/SQL/Python and represent our team in the wider business and within the industry. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our London, Swindon, Northampton, Bournemouth, Sheffield, Wakefield or Dunfermline office.

What you’ll be doing:

• You will be an SME within the Analytics function and will be responsible for managing fraud and/or scams in a particular channel.
• You’ll need to support members of the team by sharing knowledge and work alongside stakeholders through consultancy.
• Alongside this, you’ll be responsible for monitoring our fraud/scam performance and focusing on insight through analysis.

About you:

• Technical expertise including experience using data to recognise patterns and make innovative suggestions.
• Data manipulation experience with strong analysis skills.
• Experience in using payment fraud detection systems such as Actimise.
• Knowledge of fraud management and payments processing.
• Experience in confidently influencing others to ensure Nationwide is not exposed to unnecessary fraud risks.
• Previous experience of consulting on subject matter both internally and externally.
• A logical approach to problem solving and confidence to make recommendations for solutions.
• Advanced experience in coding languages/programmes (for example SQL/SAS/Python) and Excel.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.
• 25 days holiday, pro rata.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.