At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive branch performance.
- Company: Join Nationwide, a purpose-driven mutual bank focused on fairer finances.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Be part of a supportive community that celebrates achievements and encourages growth.
- Why this job: Make a meaningful impact in a role that values your leadership and customer-first approach.
- Qualifications: Proven retail management experience and a passion for excellent customer service.
The predicted salary is between 40000 - 50000 £ per year.
You’ll be responsible for one of our largest branches in a key location. If you’ve already proved your worth in a high-profile retail role, motivating people, improving performance and delivering a fantastic customer service – this is your opportunity to show what you can do.
This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday.
Responsibilities:
- Working in a customer-led culture where all members are provided with the products and services that they need, ensuring all regulatory and operational risk requirements are adhered to.
- Through effective leadership and guidance, supervising, coaching and developing branch staff to deliver their objectives, embedding a culture of continuous improvement in how to deliver the best customer service.
- Acting as a role model for our vision and values, sharing best practice on good customer outcomes both within your branch team as well as within your district/region, always looking to deepen relationships with members and build trust.
About you:
As a minimum requirement, you’ll be passionate about providing customers with excellent customer service and be able to succeed in meeting challenging service benchmarks, making sure all operational and regulatory risks are effectively managed. You’ll be an inspiring people manager with the proven ability to bring out the best in a team through extensive management experience. You will be focused on performance management, utilising your coaching and development skills to add increased value to Nationwide and our members. Previous managerial experience within a retail environment would be desirable.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- 25 days holiday pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub – access to a range of free and paid options for health and wellness
- London top up payment of £2,093 per annum, pro rata
- Up to 2 days of paid volunteering a year
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next:
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Senior Branch Manager - Enfield employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. As a Senior Branch Manager in Enfield, you'll benefit from a competitive salary, generous holiday allowance, and access to private medical insurance, all while working in a supportive environment that encourages continuous improvement and personal growth. Join us in making a meaningful impact in the community, where your contributions are valued and recognised.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Branch Manager - Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Nationwide. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to customer service and team management. Think about how you can showcase your experience in motivating teams and improving performance – that’s what they’re really looking for!
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will resonate with their customer-first behaviours and show you’re a perfect fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email to your interviewer can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Branch Manager - Enfield
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your passion for providing excellent customer service in your application. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with our customer-first behaviours.
Demonstrate Leadership Skills:As a Senior Branch Manager, you'll need to inspire and lead your team. Use your application to showcase your management experience and how you've successfully developed and motivated teams in the past. We want to see how you can bring out the best in others!
Be Authentic and Honest:When answering questions or writing your cover letter, be yourself! We value honesty and directness, so don’t hesitate to share your thoughts and perspectives. This will help us understand how you fit into our culture at Nationwide.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application, and we’ll make sure to get back to you shortly after the closing date. We’re excited to see what you can bring to our team!
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be ready to share examples from your past experiences that demonstrate how you’ve put customers at the heart of your decisions, empathised with their needs, and pushed for better outcomes.
✨Showcase Your Leadership Skills
As a Senior Branch Manager, you'll need to inspire and develop your team. Prepare specific examples of how you've successfully managed teams in the past, focusing on your coaching and performance management skills. Highlight any improvements in team performance or customer service that resulted from your leadership.
✨Understand the Role and Responsibilities
Dive deep into the job description and understand the key responsibilities. Be prepared to discuss how your previous retail experience aligns with these duties, especially around managing operational risks and delivering excellent customer service.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the branch culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
