At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital banking services.
- Company: Join Virgin Money, the UK's top high-street bank for customer service.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Be part of a supportive team with opportunities for personal development.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You will be building relationships, solving problems, and making a real difference to our customers’ lives.
As a branch or contact centre colleague, you’ll be part of a team that is leading the way in delivering the levels of service that matter most to our customers. We are looking for a Customer Consultant for our branch in Elgin, Moray. This role is a permanent position working full-time, 35 hours per week, Monday to Saturday.
Your principal role will be welcoming our valued customers to the branch and helping them to use our digital services, as well as educating them to understand the benefits that these services bring. Additionally, you’ll be resolving any queries customers may have with their banking and having conversations to understand the needs of customers. This will allow you to propose the best solutions for each individual from our broad range of products and services.
The requirements for this role are:
- Experience in working in a customer service environment, and a desire to deliver simply brilliant experiences for our customers
- Natural curiosity to help you offer the best solutions for our customers
- Great communication skills with a natural ability to engage and build rapport with customers and colleagues
- A flexible and positive approach to meet customer needs and business demands
- Drive and enthusiasm to achieve team goals with pace
- A keen interest in all things digital, with a desire to keep up to date with new technologies
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Consultant - Elgin employer: Nationwide Building Society
At Virgin Money, now part of Nationwide, we pride ourselves on being a leading employer in the banking sector, particularly in Elgin, where our Customer Consultants play a crucial role in enhancing customer experiences. With a strong focus on employee growth, competitive benefits including private medical insurance and a robust pension plan, and a culture that celebrates teamwork and community impact, we ensure that our staff feel valued and inspired to make a meaningful difference in customers' lives. Join us to be part of a purpose-driven organisation that prioritises fairness and customer satisfaction above all else.
Contact Details:
Nationwide Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - Elgin
✨Tip Number 1
Get to know the company! Research Virgin Money and Nationwide, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate how you embody their customer-first behaviours.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the resources and support we offer to help you ace the process.
We think you need these skills to ace Customer Consultant - Elgin
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, make sure to highlight your passion for customer service. We want to see how you've made a difference in previous roles and how you can bring that same energy to our team.
Be Authentic:Don't be afraid to let your personality shine through! We value honesty and directness, so share your genuine thoughts and experiences. This helps us get to know the real you and how you fit into our customer-first culture.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Consultant. Highlight relevant experience and skills that align with what we're looking for. This shows us that you understand the role and are serious about joining our team.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get access to all the resources we have to help you succeed in the next steps.
How to prepare for a job interview at Nationwide Building Society
✨Know Your Customer First Behaviours
Familiarise yourself with the customer first behaviours that Virgin Money values. Think about how you can demonstrate empathy, honesty, and a drive for improvement in your past experiences. Be ready to share specific examples that highlight these behaviours during your interview.
✨Showcase Your Problem-Solving Skills
As a Customer Consultant, you'll be resolving queries and proposing solutions. Prepare by thinking of situations where you've successfully solved customer problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Brush Up on Digital Services
Since the role involves helping customers with digital services, make sure you're up-to-date with the latest banking technologies and digital tools. Be prepared to discuss how you would educate customers about these services and their benefits, showing your enthusiasm for all things digital.
✨Practice Your Communication Skills
Great communication is key in this role. Practice articulating your thoughts clearly and engagingly. Consider doing mock interviews with friends or family, focusing on building rapport and conveying information in an approachable manner, just like you would with a customer.
