Overview
In this role you will welcome customers in the Dunfermline branch and assist them with everyday banking needs across in-person, phone, and digital channels. You’ll guide customers to suitable banking products and digital tools, delivering support with care and clarity. The position emphasizes trusted, face-to-face service on the high street within a collaborative team. You’ll be part of Nationwide’s mission to provide fairer finances and meaningful customer impact, with comprehensive training and ongoing development.
Pay / Benefits
- 25 days holiday per year
- Wellhub health and wellness options
- up to 2 days volunteering per year
- ongoing training and development
- annual performance related bonus
- private medical insurance
Responsibilities
- Welcome customers and assess their needs to provide friendly, trusted assistance
- Handle a range of transactions and queries with accuracy while prioritising security and fairness
- Help customers make the most of digital banking services to simplify money management
- Guide customers to appropriate banking products and services, boosting confidence in their finances
- Collaborate with branch colleagues to deliver excellent service, even during peak times
- Follow processes, identify issues, and escalate concerns to protect customers
Key requirements
- Experience in customer service or a passion for helping customers
- Patience, empathy, and strong people skills
- Ability to work in a fast-paced environment with changing priorities
- Comfort with using technology and digital services
- Clear communication and face-to-face / phone guidance skills
- Ownership mindset and integrity in handling customer money
- patience
- empathy
- teamwork
- digital literacy
- comfort with technology
- digital banking tools
Customer Consultant - Dunfermline employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With flexible working options, competitive benefits including private medical insurance and a strong pension plan, and a commitment to recognising and celebrating achievements, we empower our team members to thrive both personally and professionally. Our Glasgow office fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Nationwide Building Society Recruitment Team
