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- Tasks: Support customers through transactions, calls, and digital services in a dynamic team environment.
- Company: Nationwide is a member-owned building society committed to fairer banking and community support.
- Benefits: Enjoy flexible hours, a competitive salary, generous holiday, and wellness perks.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive culture.
- Qualifications: No specific experience needed; just bring your passion for helping others and digital savvy.
- Other info: Part-time role with a 12-month contract; training provided virtually.
The predicted salary is between 15100 - 25250 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Bangor. This role is a 12 month fixed term contract working part time, 21 hours per week, Monday to Saturday.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
What you’ll be doing:
- Working on the counter completing transactions and educating customers on our digital services and easier ways to bank with us.
- Dealing with customer queries through our various channels including online and via the phone.
- Building up our knowledge day in day out to ensure we can answer all our customers' queries.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
The extras you’ll get:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
- Up to 2 days of paid volunteering a year.
- 25 days holiday, pro rata.
- Life assurance worth 8x your salary.
- A great selection of additional benefits through our salary sacrifice scheme.
- Access to an annual performance related bonus.
- Access to training to help you develop and progress your career.
- Wellhub - Access to a range of free and paid options for health and wellness.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Representative employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate empathy, honesty, and a commitment to improvement in your interactions during the interview process.
✨Tip Number 2
Prepare to discuss your experience with digital tools and applications, as this role requires comfort in using technology to assist customers. Be ready to share specific examples of how you've used these tools effectively.
✨Tip Number 3
Research common customer queries and issues that might arise in a banking environment. Being knowledgeable about these topics will help you stand out during the interview and show your proactive approach.
✨Tip Number 4
Practice situational judgement scenarios that reflect real-life customer service challenges. This will prepare you for the online assessments and demonstrate your problem-solving skills and customer-centric mindset.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Representative at Nationwide. Highlight your ability to support customers across various channels and your willingness to learn during training.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the customer first behaviours mentioned in the job description. Use specific examples from your past roles that demonstrate empathy, honesty, and a commitment to improvement.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and how you can make a difference for customers. Mention your comfort with digital tools and your adaptability to different customer needs, as these are key aspects of the role.
Prepare for Online Assessments: Once you submit your application, be ready for online assessments. Familiarise yourself with situational judgement tests and numerical assessments, as these will evaluate your suitability for the role. Practice similar tests if possible to boost your confidence.
How to prepare for a job interview at Nationwide Building Society
✨Understand the Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be prepared to discuss how you can empathise with customers, communicate clearly, and strive for continuous improvement in your role.
✨Showcase Your Versatility
Highlight your ability to handle various tasks, from face-to-face interactions to digital support. Share examples of how you've adapted your communication style to meet different customer needs.
✨Demonstrate Your Commitment to Teamwork
Since this role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Emphasise how you contribute to a positive team dynamic and support your colleagues.
✨Prepare for Situational Questions
Expect situational judgement questions that assess your problem-solving skills and customer service approach. Practice responding to scenarios where you need to balance customer satisfaction with company policies.
