Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through transactions, calls, and digital applications.
- Company: Join Nationwide, a member-owned company transforming the banking experience.
- Benefits: Enjoy perks like remote training, pension contributions, and paid volunteering days.
- Other info: Apply early as spots may fill quickly; training is virtual and crucial for success.
- Why this job: Make a real impact on customers' lives while developing valuable skills in a supportive team.
- Qualifications: No specific experience needed; just bring your personality and a willingness to learn.
The predicted salary is between 28800 - 43200 £ per year.
At Nationwide, a Customer Representative role involves supporting our customers across all channels. This includes handling transactions at the counter, managing inbound calls, and assisting with digital product applications. Training will be provided to ensure you excel in these areas. This role is vital within the branch, serving as a gateway to protect and assist our members, working closely with the team. Some branches may be closed to the public on certain days, as staff will be supporting members via phone. We are recruiting future talent in the Oxford area. Successful applicants will be placed in a talent bank for future vacancies. If no suitable role is available at the time of application, your details will be retained for 6 months for priority consideration. Applicants should live within a 45-minute commute of the branch. Our training will be delivered virtually, with the first 3 weeks being crucial. During this period, no holidays should be taken. Applications may close early if we receive high volume, so early application is encouraged.
Responsibilities
- Processing transactions and educating members on digital banking
- Handling customer queries online, via phone, and face-to-face
- Building knowledge to answer customer questions effectively
About You
We value your personality as much as your skills and experience. Our diverse customer base requires our staff to be adaptable and empathetic. You should be comfortable with digital tools and committed to making a positive impact on customers' lives. Our role emphasizes customer-first behaviours:
- Empathize with customers and understand their needs
- Communicate honestly and clearly
- Strive for continuous improvement
- Prioritize impactful actions and deliver excellent outcomes
Benefits
We offer various employee benefits, including:
- Pension with employer contributions
- Paid volunteering days
- Pro-rata holiday entitlement
- Life assurance
- Salary sacrifice benefits
- Performance bonuses
- Training and development opportunities
- Health and wellness options through Wellhub
Our Values and Mission
As a mutual owned by our members, we challenge the financial sector status quo, sharing profits with customers and prioritising their needs. We aim to make banking fairer, more rewarding, and beneficial to society.
Next Steps
If interested, click ‘Apply Now’ to submit your CV and answer a few questions. Successful applicants will be invited to complete online assessments, including situational judgment and numerical tests, within 48 hours. You can access hints, tips, and videos about working at Nationwide in your candidate hub. We will contact all applicants after the closing date with the outcome.
Customer Representative employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's values and mission. Understanding their commitment to customer-first behaviours will help you align your responses during interviews and assessments, showcasing that you share their vision.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can prepare you for the variety of interactions you'll face as a Customer Representative, whether in person or over the phone.
✨Tip Number 3
Get comfortable with digital banking tools and applications. Since the role involves assisting customers with digital products, being knowledgeable about these tools will not only boost your confidence but also impress your interviewers.
✨Tip Number 4
Be ready to demonstrate your adaptability and empathy during the selection process. Think of examples from your past experiences where you've successfully navigated challenges or helped others, as these traits are highly valued in this role.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Representative at Nationwide. Familiarise yourself with their customer-first approach and the importance of empathy and adaptability in this role.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous customer service roles, your comfort with digital tools, and your ability to communicate effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your personality and commitment to making a positive impact on customers' lives. Use specific examples to demonstrate how you embody the values and behaviours that Nationwide prioritises.
Prepare for Online Assessments: Once you submit your application, be ready for online assessments. Review situational judgment and numerical test formats, and practice with sample questions to boost your confidence and performance.
How to prepare for a job interview at Nationwide Building Society
✨Show Your Empathy
As a Customer Representative, empathy is key. Be prepared to share examples of how you've understood and addressed customer needs in the past. This will demonstrate your ability to connect with customers and provide excellent service.
✨Familiarise Yourself with Digital Tools
Since the role involves assisting with digital product applications, make sure you are comfortable with various digital banking tools. Brush up on your knowledge of online banking platforms and be ready to discuss how you can help customers navigate these services.
✨Prepare for Situational Questions
Expect situational judgment questions during the interview. Think about scenarios where you had to handle difficult customers or resolve conflicts. Practising your responses will help you articulate your thought process clearly.
✨Highlight Your Adaptability
With branches having unique needs, showcasing your adaptability is crucial. Share experiences where you've successfully adjusted to new situations or challenges, emphasising your willingness to learn and grow within the role.