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- Tasks: Support customers through transactions, calls, and digital services while providing first-class service.
- Company: Nationwide is a member-owned building society committed to fairer banking and community support.
- Benefits: Enjoy a personal pension, paid volunteering days, 25 days holiday, and wellness options.
- Why this job: Make a real difference in customers' lives while working in a supportive and diverse team.
- Qualifications: No specific experience needed; just bring your passion for helping others and digital skills.
- Other info: Apply quickly as the advert may close early due to high application volumes.
The predicted salary is between 27000 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Sheffield. This role is a permanent position working full time, 35 hours per week, Monday to Saturday.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
What you’ll be doing:
- Working on the counter completing transactions and educating customers on our digital services and easier ways to bank with us.
- Dealing with customer queries through our various channels including online and via the phone.
- Building up our knowledge day in day out to ensure we can answer all our customers' queries.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
The extras you’ll get:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
- Up to 2 days of paid volunteering a year.
- 25 days holiday, pro rata.
- Life assurance worth 8x your salary.
- A great selection of additional benefits through our salary sacrifice scheme.
- Access to an annual performance related bonus.
- Access to training to help you develop and progress your career.
- Wellhub - Access to a range of free and paid options for health and wellness.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next:
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Representative employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate empathy, honesty, and a commitment to improvement in your interactions. This will help you align with their values during the interview process.
✨Tip Number 2
Prepare for the online assessments by practising situational judgement tests and numerical reasoning exercises. There are plenty of resources available online that can help you get comfortable with the types of questions you might face.
✨Tip Number 3
Research common customer queries and issues related to banking services. Being knowledgeable about these topics will not only help you in the assessments but also show your proactive approach to understanding the role.
✨Tip Number 4
Network with current or former employees of Nationwide if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Customer Representative, which can give you an edge in your application.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Representative does at Nationwide. Highlight the key responsibilities and think about how your skills align with these tasks.
Showcase Customer First Behaviours: In your application, emphasise how you embody the customer first behaviours mentioned in the job description. Provide specific examples from your past experiences that demonstrate empathy, honesty, and a commitment to improvement.
Tailor Your CV: Make sure your CV is tailored to the role. Include relevant experience, skills, and achievements that relate directly to customer service and digital tools, as these are crucial for the position.
Prepare for Online Assessments: Once you submit your application, be ready for online assessments. Familiarise yourself with situational judgement tests and numerical assessments, as these will be part of the selection process. Practice similar tests if possible.
How to prepare for a job interview at Nationwide Building Society
✨Understand the Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be prepared to discuss how you can empathise with customers, communicate clearly, and strive for continuous improvement in your role.
✨Showcase Your Versatility
Highlight your ability to handle various tasks, from in-person transactions to digital support. Share examples of how you've adapted your approach to meet different customer needs in past roles.
✨Prepare for Situational Questions
Expect situational judgement questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've successfully resolved customer issues or improved service delivery.
✨Express Your Passion for Customer Service
Demonstrate your genuine interest in making a positive impact on customers' lives. Share personal anecdotes that reflect your commitment to providing excellent service and how it aligns with Nationwide's values.