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- Tasks: Support customers through transactions, calls, and digital services in a dynamic team environment.
- Company: Nationwide is a member-owned building society committed to fairer banking and community support.
- Benefits: Enjoy a personal pension, paid volunteering days, 25 days holiday, and wellness options.
- Why this job: Make a real difference for customers while growing your skills in a supportive culture.
- Qualifications: No specific experience needed; just bring your passion for helping others and digital savvy.
- Other info: Full-time and part-time roles available; training provided virtually in branch.
The predicted salary is between 28800 - 43200 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Dunfermline. This role is a permanent position working full time 35 hours per week, Monday to Saturday. We will consider part time applications working a minimum of 24.5 hours per week, Monday to Saturday. Working on Saturday is required.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
What you’ll be doing:
- Working on the counter completing transactions and educating customers on our digital services and easier ways to bank with us.
- Dealing with customer queries through our various channels including online and via the phone.
- Building up our knowledge day in day out to ensure we can answer all our customers' queries.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Are you someone who really does want to make a difference for our customers? You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
The extras you’ll get:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
- Up to 2 days of paid volunteering a year.
- 25 days holiday, pro rata.
- Life assurance worth 8x your salary.
- A great selection of additional benefits through our salary sacrifice scheme.
- Access to an annual performance related bonus.
- Access to training to help you develop and progress your career.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Representative employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate empathy, honesty, and a commitment to improvement in your interactions. This will help you align with their values during the interview.
✨Tip Number 2
Prepare for the online assessments by practising situational judgement tests and numerical reasoning. There are plenty of resources available online that can help you get comfortable with these types of questions.
✨Tip Number 3
Showcase your adaptability and comfort with digital tools. Since the role involves educating customers on digital services, think of examples from your past experiences where you've successfully used technology to assist others.
✨Tip Number 4
Research the branch in Dunfermline and understand its community. Being knowledgeable about the local area and its needs can give you an edge in demonstrating your commitment to serving customers effectively.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Nationwide is looking for in a Customer Representative. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your experience and skills that align with the role. Emphasise any customer service experience and your ability to adapt to different customer needs.
Showcase Customer First Behaviours: In your cover letter or application answers, demonstrate how you embody the customer first behaviours mentioned in the job description. Provide specific examples from your past experiences.
Prepare for Online Assessments: Once you apply, be ready for online assessments. Familiarise yourself with situational judgement tests and numerical assessments, as these will be part of the selection process.
How to prepare for a job interview at Nationwide Building Society
✨Understand the Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be prepared to discuss how you can empathise with customers, communicate clearly, and strive for continuous improvement in your role.
✨Showcase Your Versatility
Highlight your ability to handle various tasks, from in-person transactions to digital support. Share examples of how you've adapted your approach to meet different customer needs in past roles.
✨Prepare for Situational Questions
Expect situational judgement questions during the interview. Think of scenarios where you've successfully resolved customer issues or improved service delivery, and be ready to explain your thought process.
✨Demonstrate Your Digital Savvy
Since the role involves using digital tools, be prepared to discuss your experience with technology. Mention any relevant software or applications you've used to assist customers effectively.
