Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through transactions, calls, and digital services while providing first-class service.
- Company: Nationwide is a member-owned building society committed to fairer banking and community support.
- Benefits: Enjoy a personal pension, paid volunteering days, 25 days holiday, and wellness options.
- Why this job: Make a real difference in customers' lives while working in a supportive and diverse team.
- Qualifications: No specific experience needed; just bring your passion for helping others and digital skills.
- Other info: Full-time role with a 12-month contract; apply quickly as positions may close early.
The predicted salary is between 18900 - 25250 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Inverness. This role is a 12 month fixed term contract working full time, 35 hours per week, Monday to Saturday.
From 1 July 2025, salaries for this role will increase to £25,250. If this role is advertised as part time the salary will be pro rata. You’ll need to be within a 45-minute commute of the branch you’re applying to work in. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. If the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing:
- Every branch is different, and we are all in this together working to have the best version of our branches.
- This role is versatile, with opportunities to work on the counter completing transactions and educating customers on our digital services.
- A large part of the role will be dealing with customer queries through our various channels including online and via the phone.
About you:
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Our customers are made up of many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications.
Our customer first behaviours put customers and members at the heart of how we work together:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
- Up to 2 days of paid volunteering a year.
- 25 days holiday, pro rata.
- Life assurance worth 8x your salary.
- A great selection of additional benefits through our salary sacrifice scheme.
- Access to an annual performance related bonus.
- Access to training to help you develop and progress your career.
- Wellhub - Access to a range of free and paid options for health and wellness.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
What to do next:
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments!
Customer Representative employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's customer first behaviours. Think about how you can demonstrate empathy, honesty, and a commitment to improvement in your interactions. This will help you align with their values during the interview process.
✨Tip Number 2
Prepare for the online assessments by practising situational judgement tests and numerical reasoning exercises. There are plenty of resources available online that can help you get comfortable with the types of questions you might face.
✨Tip Number 3
Research common customer queries and issues that people face when using banking services. Being knowledgeable about these topics will allow you to showcase your problem-solving skills and readiness to assist customers effectively.
✨Tip Number 4
Network with current or former employees of Nationwide if possible. They can provide insights into the company culture and what it takes to succeed in the Customer Representative role, giving you an edge in your application.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Nationwide is looking for in a Customer Representative. Pay attention to the skills and behaviours they value, such as empathy, honesty, and a commitment to continuous improvement.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Use specific examples that demonstrate your customer service abilities and how you've previously made a positive impact on customers.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of Nationwide's values. Mention how you embody their customer-first behaviours and provide examples of how you've demonstrated these in past roles.
Prepare for Online Assessments: Once you submit your application, be ready for online assessments. Familiarise yourself with situational judgement tests and numerical assessments, as these will be part of the selection process. Practice similar tests if possible to boost your confidence.
How to prepare for a job interview at Nationwide Building Society
✨Understand the Customer First Behaviours
Familiarise yourself with Nationwide's customer first behaviours. Be prepared to discuss how you can empathise with customers, communicate clearly, and strive for continuous improvement in your role.
✨Showcase Your Versatility
Highlight your ability to handle various tasks, from face-to-face interactions to digital support. Share examples of how you've adapted your communication style to meet different customer needs.
✨Demonstrate Your Commitment to Teamwork
Since this role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Emphasise how you contribute to a positive team dynamic and support your colleagues.
✨Prepare for Situational Questions
Expect situational judgement questions that assess your problem-solving skills and customer service approach. Practice responding to scenarios where you need to balance customer satisfaction with company policies.
