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For Companies At a Glance
- Tasks: Support customers through transactions, calls, and digital services while providing first-class service.
- Company: Join Nationwide, a leading building society dedicated to protecting and supporting our customers.
- Benefits: Enjoy a personal pension, paid volunteering days, 25 days holiday, and health wellness options.
- Why this job: Make a real difference in customers' lives while working in a diverse and supportive team environment.
- Qualifications: No specific experience needed; just bring your passion for helping others and digital savvy.
- Other info: Full-time role with comprehensive training; no holidays during the first three weeks.
The predicted salary is between 28800 - 42000 £ per year.
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Chesterfield. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
What you’ll be doing
- This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us.
- A large part of the role will be dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers needs. You need to be comfortable using digital tools and applications.
Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you’ll get
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- 25 days holiday, pro rata
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to training to help you develop and progress your career.
- Wellhub- Access to a range of free and paid options for health and wellness
- Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. Once we’ve received your application successfully, we will invite you to the first stage; our online assessments! In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.
Customer Representative employer: Nationwide Building Society
Contact Detail:
Nationwide Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with Nationwide's services and digital tools. Understanding the products you’ll be discussing with customers will not only boost your confidence but also help you provide better support during your interactions.
✨Tip Number 2
Practice your communication skills, especially in being clear and direct. Since the role involves interacting with diverse customers, being able to adapt your language and approach will make a significant difference in how effectively you can assist them.
✨Tip Number 3
Show your enthusiasm for customer service during any interviews or assessments. Highlighting your passion for making a positive impact on customers' lives aligns perfectly with what Nationwide is looking for in a candidate.
✨Tip Number 4
Be prepared to discuss examples of how you've handled customer queries in the past. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for a Customer Representative role.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Customer Representative does at Nationwide. Familiarise yourself with the responsibilities and skills required, such as handling customer queries and using digital tools.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your customer service experience and any familiarity with digital banking tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to make a difference. Mention specific examples of how you've helped customers in the past and how you can contribute to Nationwide's mission.
Prepare for Online Assessments: Once you submit your application, you'll be invited to complete online assessments. Practice common assessment types, such as situational judgement tests and numerical reasoning, to ensure you're well-prepared.
How to prepare for a job interview at Nationwide Building Society
✨Understand the Role
Make sure you have a clear understanding of what a Customer Representative does at Nationwide. Familiarise yourself with their services and how they support customers across various channels. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves interacting with diverse customers, highlight your ability to connect with people. Share examples from your past experiences where you've successfully resolved customer queries or provided excellent service. This will demonstrate that you can adapt your style to meet different needs.
✨Be Prepared for Digital Tools
As the role requires comfort with digital tools and applications, be ready to discuss your experience with technology. You might be asked about specific tools you've used in previous jobs, so think of relevant examples that showcase your digital proficiency.
✨Emphasise Teamwork
Nationwide values teamwork, so be prepared to discuss how you work well in a team environment. Share instances where you've collaborated with colleagues to achieve a common goal, as this will reflect your ability to contribute positively to the branch's success.
