At a Glance
- Tasks: Lead the customer experience strategy for Credit Cards and enhance service design.
- Company: Join Nationwide Building Society, a trusted name in finance.
- Benefits: Enjoy hybrid working, competitive salary, pension plan, and performance bonuses.
- Other info: Dynamic role with opportunities for professional growth and impact.
- Why this job: Make a real difference in customer satisfaction and service improvement.
- Qualifications: Proven leadership skills and experience in customer experience management.
The predicted salary is between 60000 - 80000 £ per year.
Nationwide Building Society in Newcastle upon Tyne seeks a strategic leader to oversee the customer experience for Credit Cards.
You will ensure that customers receive positive outcomes while balancing performance with regulatory requirements.
The successful candidate will significantly influence service design and improve processes based on customer feedback.
This role offers hybrid working options and competitive benefits, including a comprehensive pension plan and annual performance-related bonus.
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Contact Details:
Nationwide Building Society Recruitment Team
We think you need these skills to ace Chief Customer Experience Leader – Credit Cards
Strategic Leadership
Customer Experience Management
Service Design
Process Improvement
Regulatory Compliance
Performance Management
Customer Feedback Analysis
