This is an exciting opportunity to join our Personal Loans team and play a key role in shaping the future of our products. You’ll help deliver our product strategy by creating and implementing innovative propositions and services that meet the evolving needs of our customers.
With ambitious growth plans, we’re focused on enhancing customer journeys, optimising marketing approaches and refining credit risk policies making this the perfect time to be part of our transformation.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
As a Product Manager in Personal Loans, you’ll take ownership of shaping and delivering our product strategy. This means designing and enhancing products and services that strike the right balance between customer needs, commercial goals and risk priorities. You’ll use data and insights to understand customer segments and the wider market context, turning these into actionable recommendations. Collaboration will be at the heart of your role as you work closely with teams across Nationwide to build business cases, define requirements and implement changes that improve the end-to-end experience while ensuring great customer outcomes.
Strong relationships and influence will be key as you align stakeholders to move ideas forward and deliver on strategic goals. You’ll also monitor product performance and prioritise activities that drive success.
About you
As a minimum, you’ll bring:
- Experience with retail banking products, ideally Personal Loans and an understanding of each stage of the customer journey
- Excellent communication skills, both verbal and written, with the ability to bring structure and clarity to complex, unstructured problems
- Strong stakeholder management and collaboration skills to build relationships and deliver positive outcomes across the organisation
- The ability to translate market data, customer insights and commercial awareness into actionable recommendations and solutions
- Strong commercial acumen, with a proven track record of managing or influencing a product’s P&L
- The capability to prioritise effectively, make sound decisions and deliver results
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Gareth Frost, and the main recruitment contact is Charlotte Hall.
Product Manager in Chester employer: Nationwide Building Society
At Nationwide, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Strategic Finance team. Located in Yorkshire and the North-East, we provide flexible working arrangements, competitive benefits, and ample opportunities for professional growth, ensuring that our employees feel valued and empowered to make a meaningful impact in corporate banking.
Contact Details:
Nationwide Building Society Recruitment Team
