As a Business Operations Consultant, you will play a pivotal role in supporting a major platform migration and the business change that accompanies it. This fixed-term opportunity sits at the centre of a high-profile transformation programme, where you will help ensure operational, system and customer-facing changes are delivered accurately, safely and in line with our control framework. Partnering closely with Business Operations, Technology and Change teams, you will translate complex migration requirements into practical, customer-focused solutions, supporting configuration, testing, implementation and operational readiness across systems, processes and communications.
Drawing on your strong experience in TS2 configuration, including terms, authorisations, chip card settings and TSYS APIs, alongside a proven background in large-scale change or migration within a regulated financial services environment, you will act as a trusted advisor to the business. You will help shape outcomes, identify and mitigate risks early and ensure seamless delivery with minimal disruption to customers, while maintaining clear oversight of dependencies across platforms, suppliers and internal teams.
This role offers the chance to make a meaningful impact by supporting robust documentation, playbooks and regulatory artefacts, ensuring teams are fully prepared both during and after migration. You will be instrumental in protecting customer outcomes, maintaining operational resilience and ensuring services continue to run smoothly throughout the change, all while contributing to a transformation that enhances how we serve and support our members.
This is a 12-month secondment opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
In this role, you will support the delivery of platform migration and associated change, ensuring operational impacts are clearly understood, well planned and executed in a controlled and compliant manner. Acting as a subject matter expert within Business Operations, you will guide the definition, review and implementation of system, process and customer-facing changes, working closely with Technology, Change, Operations and third-party suppliers to coordinate activity across multiple systems, interfaces and dependencies.
You will play a key role in testing, implementation and cutover activity, supporting readiness, issue triage and resolution to ensure changes are introduced smoothly with minimal disruption to customers. With a strong focus on risk management and customer outcomes, you will proactively identify operational risks, escalate where appropriate and contribute to effective remediation, while ensuring all activity aligns with internal policies, control requirements and regulatory expectations.
Alongside this, you will help produce and maintain high-quality operational documentation, migration playbooks and control artefacts, supporting both regulatory assurance and ongoing operations. You will also support knowledge transfer and handover activities, enabling teams to confidently adopt and embed new ways of working following platform change.
About you
You’ll bring proven experience of delivering complex change within a regulated environment, with the confidence to operate across both business and technical teams during periods of transformation. You’ll be able to quickly understand end-to-end impacts, translate complexity into clear operational outcomes and collaborate effectively to ensure change is delivered smoothly, safely and in line with expectations. Combining strong technical knowledge with a practical, solutions-focused mindset, you will support migration activity from design through to implementation, while maintaining a clear focus on risk, control and customer outcomes, and confidently managing multiple stakeholders and competing priorities in a fast-paced environment.
Deep experience of TS2 configuration, including terms, authorisations, chip card settings and TSYS API
Demonstrable experience supporting major change or migration within business operations, change, technology or regulated financial services environments, including design, testing and/or implementation
Strong ability to translate complex requirements into clear operational outcomes, assessing impacts across processes, systems and customer journeys
Proven experience working with technology, operations, change teams and external suppliers to coordinate activity and manage dependencies
Experience supporting testing and implementation activity, including operational readiness, issue resolution and go-live or cutover support
Solid understanding of risk, controls and regulatory expectations, with experience working within formal governance or assurance frameworks
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is George Williams, and the main recruitment contact is Lorraine Ifil.
Contact Details:
Nationwide Building Society Recruitment Team
