Onsite Support Specialist in Cheltenham

As an Onsite Support Specialist based in our Swindon Office, you will be part of a team who are responsible for providing IT help and support to colleagues at all levels of our organisation, both in person and remotely.

Your specialist IT knowledge, technical and interpersonal skills will enable you to provide swift support to users of various IT platforms and applications.

This is to be achieved independently as well as by working with internal Nationwide teams and external partners, to ensure adherence to key performance indicators and service level agreements.

This is a 12-month secondment opportunity.

For this role, you will be based onsite at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

The extras you'll get There are all sorts of employee benefits available at Nationwide, including:25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us.

We challenge the financial sector status quo.

We don't see customers as the engine of our own profit.

We share our profits with them and put their needs first.

Always there when they need us.

Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so.

Valued.

Recognised.

Inspired to be your best.

As a community, we want our working lives to count.

As a team, we celebrate what we achieve.

As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next If this role is for you, please click the 'Apply Now' button.

You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Phil Randall, and the main recruitment contact is Ashley Dodds.

What you'll be doing You will be instrumental in providing both face-to-face and occasionally remote 1st and 2nd line support to colleagues across the organisation.

You'll tackle issues across a variety of platforms within the End User Services space, including laptops and desktops & Windows 11, as well as Microsoft M365, among others.

Your expertise will also extend to hardware and software support, configuring and setting up devices, and handling device replacements and exchanges.

Working with an IT Service Management Tool such as Service Now or similar.

About you As a minimum requirement, you'll have: A positive and determined attitude, with a can-do approach to work Competent at building relationships with colleagues utilising your strong communication and interpersonal skills Analytical and have a technical and logical mindset with a strong attention to detail when triaging incidents Able to demonstrate a good knowledge O365, Windows, Mac OS, i Pad OS, i OS, device building & configuration Flexible and have an adaptable approach when working to a shift pattern, embracing change as the organisation continues to evolve Experience of working with an IT service management tool such as Service Now or similar An understanding of IT service delivery or working in an ITIL environment, with a good awareness of IT terminology Our customer first behaviours put customers and members at the heart of how we work together.

They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Posting Date: 2026-08-26