Change Assurance and Performance PMO Manager - 12 month FTC

We are looking for a PMO Manager to join the Virgin Money Integration Programme, working within one or more of the workstreams supporting the delivery teams. As a PMO Manager you’ll be monitoring and analysing investment funded change delivery, which includes the tracking of funded outcomes and underlying milestones. You will undertake Value Stream/Strategic Programme quality assurance reviews using tools and in-depth knowledge to make insightful recommendations that may impact the health or effectiveness of the delivery and see them through to conclusion.

While your role will be aligned to the Virgin Money Integration, you will also be an active and integral member of the PMO Practice. The Practice drives consistency and improvement across all our PMO Services at Nationwide, as well as shaping a community of practitioners that shares best practice, supports personal development and networking with PMO colleagues across Nationwide functions. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 30 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, London, Bournemouth or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role.

This is a 12 month fixed-term contract role. If based outside of our Swindon and London offices, there is the expectation to attend ad/hoc meetings or workshops at these locations roughly once a month. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• Working closely with the Leadership Team, Delivery Leads and Product Owners, you’ll be co-ordinating and supporting the creation and on-going maturing of performance metrics and bring analytical insight to identify key callouts, dependencies & impediments, risks, changes to delivery and identify pathways to resolution that enables us to deliver faster and more cost efficiently.
• You will be leading on turning complex data analysis and insight into consumable management information with key stakeholders, providing options and solutions for effective decision making and prioritisation.
• You’ll design and implement governance approaches which are fit for purpose.
• You’ll complete assurance reviews aligning to our Value Delivery Framework and identify corrective actions and ensure these are actioned.
• Working as part of the PMO Practice, you’ll actively drive efficiencies and identify continuous improvement opportunities to drive consistency and best practice across change delivery functions at Nationwide.

About you

• Previous experience within Change delivery or a PMO team delivering a PMO service in a transformation change environment.
• Experience within a Change delivery or PMO team in the technical or digital space.
• Strong analytical skills; proficient in Excel and handling large data sets, ability to understand, analyse, and interpret complex data sets to make informed decisions and recommendations.
• A detailed level of knowledge of JIRA, Confluence (or equivalent) and PowerBI. A proven track record of leveraging these tools to your advantage.
• An understanding of risk management, control standards/guardrails within a Delivery team.
• An effective communicator, with experience of creating presentations to drive insight and aid decision making, tailored to the target audience.
• Excellent planning and organisational skills and ability to manage and own multiple competing priorities and deliverables.
• Exceptional stakeholder management skills; strong communication & interpersonal skills are key. This role will be engaging with a variety of stakeholders up to Exec level.
• Experience on a Change delivery or PMO team within a Banking or Financial Services environment.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.
• 25 days holiday, pro rata.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.