Business Support Manager - 8 month Fixed Term Contract

We are looking to recruit a Business Support Manager within the People Function on a 8 month fixed term contract basis. As part of this People Workstream position within the wider Integration Programme this will be a key role in driving forward the people agenda during a period of exciting and transformational change. This role sits within the People Programme Office until April 2026.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you\’ll spend at least two days per week, or if part time you\’ll spend 40% of your working time, based at either our London or Swindon office . If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll have a key role in the People workstream central programme office, working side by side with the wider integration team, supporting the smooth delivery of the People integration plan.

You’ll co-ordinate meetings, including agenda, forward planning for content and future guests, minute taking and managing the action log.

You will use your strong planning and organisational skills to apply focus and clarity on priorities and be comfortable managing multiple activities simultaneously with high standards and expectations for delivery.

You’ll manage the team’s risk and controls profile, overall budget and reporting.

You\’ll support the day-to-day management of change initiatives throughout the full lifecycle. You’ll be supporting the delivery team from inception through to close; scoping, planning, managing, and delivering on initiatives.

You’ll support the team in identifying and escalating risks/blockers, and when relevant, resolve them to the best of your ability.

About you

As a minimum you will be/have:

• Experience in building and managing relationships with stakeholders at various levels up to and including Exco -2, alongwith identifying, engaging, managing expectations and communicating with confidence
• An ability to work under pressure with multiple pieces of work at the same time, with hard deadlines that must be met, together with strong prioritisation/planning skills
• Knowledge and experience of working with or have the ambition to work with traditional change methodologies as well as agile methods.
• Excellent insight, analytical and problem-solving skills and the ability to think laterally, anticipate and resolve problems and help identify mitigations and see connections.
• Proven experience in project management, budget management and reporting.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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