Business Support Consultant

As a Business Support Consultant in Collections & Recoveries’ Business Support team, you’ll have the opportunity to play an important role across all change, planning and reporting activities helping to deliver its purpose of helping customers who are experiencing financial hardship.

In this newly created role, you will help bring together all teams in C&R to prioritise, plan, report on and communicate our change activity, ranging from large organisational deliveries to smaller pieces of work, all are vital in our pursuit to better serve our colleagues and customers.

You will play a key role in the end-to-end change process, from supporting the effectiveness of our prioritisation process, to helping plan and understand work deliveries, to reporting progress through our change committee and then the exciting part – communicating the progress we are making against our strategic plan across our teams.

You’ll be a strategic thinker, who enjoys managing and growing stakeholder relationships, acting as a subject matter expert. The team is very small, so the successful candidate will be a self-starter who thrives when pushing for better and working independently.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you\’ll spend at least two days per week, or if part time you\’ll spend 40% of your working time, based at either our Swindon or Northampton office.Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• Own our prioritisation framework and process ensuring new requests for change, governance, supporting materials are all efficient and effective aligning to organisation standards and best practice
• Using your strong analytical skills you’ll work across teams to review our change and backlog MI to spot trends and patterns helping us to work at pace to identify and fix problems and opportunities
• You’ll help us improve our quarterly planning process which means you’ll have regular engagement with senior leadership, so a high standard of business writing, verbal communication and influencing skills are crucial
• You’ll be spending time working across the Support leadership team bringing our strategic vision to life for our colleagues by creating and shaping communications, both written and visual
• You’ll put your report writing experience to good use every month supporting the submission of papers into our Change Committee
• You’ll support us shaping our future strategy & roadmap
• You’ll support the Head Of Business Support with adhoc projects and priorities

About you

As a minimum, you will have:

• Excellent collaboration and teamworking skills, able to work with a range of stakeholders, up to senior leadership (ExCo – 1)
• Excellent communication and storytelling skills, allowing you to facilitate and present information to a variety of audiences, and to influence at all levels
• Strong analytical skills, allowing you to identify any data and MI opportunities, to help streamline change requirements and increase efficiency
• Proven experience in the successful management and delivery of project based activity
• Experience in producing high quality reports, presentations and papers suitable for senior stakeholders
• Knowledge of organisational systems, change best practice, core processes and governance frameworks
• Demonstrable experience of planning projects, end to end, within business support, supplier, change or project management environments

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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