We’re looking for a highly organised and knowledgeable Personal Mortgage Consultant to join our Land & Deeds Team, supporting the accurate and efficient administration of complex mortgage cases.
This role sits within our specialist mortgage operations function, focused on delivering high-quality administrative support and expertise related to high-risk property law related queries. As a Personal Mortgage Consultant, you’ll be responsible for managing key administrative processes, reviewing case information, and investigating complex property law related scenarios to ensure cases are handled accurately and in line with requirements.
You’ll act as a subject matter expert within the team, providing guidance and support to colleagues, helping to resolve queries, and ensuring consistent and compliant handling of cases In addition, you will take on delegated leadership responsibilities. When the Team Manager is on leave, you will act as a key point of contact, supporting the team with day-to-day oversight, workflow coordination, and maintaining performance standards.
This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Responsibilities
What you’ll be doing
You’ll carry out end-to-end administrative support for high risk post-completion complex mortgage cases, review and interpret property law related issues, identifying key details and potential complexities. You will need to investigate and resolve case queries, ensuring accuracy and compliance, maintain and update systems with precise and up-to-date information and work closely with internal teams (e.g. underwriting and processing) to support case progression.
You’ll also provide technical guidance and support to colleagues, acting as a go-to person within the team, support quality and consistency across the team by sharing knowledge and best practice and assist with handling exceptions, queries, and operational issues. You will step into a team leadership support role when required, helping manage workloads, answer queries, and ensure smooth day-to-day operations in the absence of the Team Manager.
About you
The minimum requirements for this role are:
- Experience in mortgage administration or financial services operations
- Knowledge of, or experience working with, property law or Buy-to-Let structures
- Existing proficiency with our Summit system
- Proven experience of handling complex property law related queries within a post-completion mortgage setting
- Confident interpreting complex information and resolving queries
- Confidently able to support and guide colleagues effectively (both verbally and in writing)
- Experience stepping up to provide leadership support when required
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Tom Godwin, and the main recruitment contact is Jemma Ives.
Contact Details:
Nationwide Building Society Recruitment Team
