Change Manager in Bournemouth

As a Change Manager in Change Delivery & Readiness, you will scope, plan, manage and deliver medium to large scale divisional projects or a portfolio of smaller change initiatives across Group Mortgages, ensuring change is effectively delivered at the required pace, to the appropriate standards and delivering the required benefits.

This role is within Change Delivery & Readiness, which sits within Business Services (Group Mortgages). Change Delivery & Readiness are responsible for Business Readiness activities for Change that is landing across the Mortgage Sales & Operational teams for Home including Insurances, Landlord & Intermediary Relationships.

We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible.

More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Bournemouth, Northampton or Swindon office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

Responsibilities

In this role, you will manage a small team delivering small to medium scale projects within the Group Mortgages change portfolios. Those projects could impact any of our Home and Landlord, Sales and Operational teams and could be policy or controls driven but could also involve organisational change, workforce management improvements, or enhancements to the day-to-day Mortgage colleague experience.

Your role will include the matrix management of resources to support change delivery, providing support and guidance to ensure their effectiveness. You will also be expected to ensure the quality of change delivery across Mortgages is of a high standard and brings a consistent experience to impacted colleagues.

There will be ambiguity in some of the work, and you will need to identify opportunities, analyse impacts, develop solutions, and implement change with optimal efficiency and effectiveness to support the division’s transformation agenda. The role includes acting as an ambassador for Mortgages, championing the customer (internal and external) as part of change delivery.

Your day-to-day role will involve determining the detailed impact of change upon the division, shaping project initiation activity to incorporate the needs of the division, and having a holistic view of all other activity impacting the division to ensure appropriate alignment of deliverables. This includes supporting the development of robust business cases for change activity accompanied by clear benefit realisation plans, to ensure the benefits of change are clearly understood, articulated and driven through to realisation.

A key expectation will be to build and manage key stakeholder relationships across multiple departments and potentially 3rd party suppliers. To ensure that through the right contacts are representing Mortgages to deliver the targeted service and outcomes required by the division. Alongside this, ensuring robust risk management practices are in place, enabling identification, assessment and management through to satisfactory resolution, with particular emphasis on changes which impact the operational risk environment.

Ideally, you should be able to demonstrate an awareness of the Change & Delivery Framework, Change Management methodologies, project governance, RAID management practices, business analysis, impact assessment, and solution design. A history which includes people management would be preferable but not essential, as would experience of using Jira and Confluence.

About you

The minimum requirements for the role are:

• A track record of delivering medium scale business change activity
• Knowledge of change management principles/methodologies and their application
• Knowledge of process improvement techniques and methodologies
• Previous management experience in the financial services environment in a customer service / change delivery role
• Excellent leadership, stakeholder management, and interpersonal skills
• A good understanding across both Landlord & Home Mortgage business areas

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.