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- Tasks: Respond to emergency calls and provide personal care to customers in need.
- Company: Bromley Council, dedicated to supporting the community.
- Benefits: Earn £13.91 per hour with flexible day shifts and valuable experience.
- Why this job: Make a real difference in people's lives while gaining hands-on experience.
- Qualifications: No specific qualifications needed, just good communication skills and empathy.
- Other info: Join a supportive team and enjoy opportunities for personal growth.
The predicted salary is between 11 - 16 £ per hour.
Overview
Job Category: Social Care Non-Qualified
Job location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS, United Kingdom
Bromley Council
Hours per week: 37
Start date: Immediate start
Salary: £13.91 per hour
Summary of responsibilities and duties:
- To respond immediately, on an individual basis or in pairs, to emergency calls to Bromley Carelink customers received via the Control Centre computer system.
- To assess the situation and take the appropriate action necessary to resolve the emergency in a satisfactory and timely manner, which may involve contacting emergency services as required.
- Provide/assist a Carelink customer with personal care in the event of care services failing to attend, or, in an emergency, using the appropriate moving and handling aids provided for the customer.
- To ensure that the customer’s home is secure on leaving and to contact the next of kin as required.
- To visit prospective customers and complete a detailed biography, checking the customer’s ability to use an alarm, the suitability of power and telephone sockets for installation of an alarm unit, and that safe access is available to enable Carelink staff to attend.
- To undertake an environmental risk assessment for all customers referred to the service.
- Treat and store all information provided by the customer or care managers as strictly confidential, on and off site.
Skills & Abilities:
- Ability to empathise with the needs of the elderly, adults with physical disabilities or individuals who are distressed.
- Ability to work with the minimum of supervision and as part of a team. Must be adaptable.
- Good communication skills with a wide range of professionals/non-professionals.
- Strong customer focus.
- Clear thinking in emergency situations.
- Demonstrate appropriate understanding, knowledge and skills in valuing diversity.
Knowledge:
- Some knowledge of Care in the Community legislation.
Experience:
- An awareness of the demands of working on a shift pattern, including night call-outs, anti-social hours and bank holidays.
Qualifications:
- No specific qualifications are required for this position, but the applicant must be able to write neatly and clearly and be a good communicator.
- Willingness to undertake customer-focused training or any other training that is necessary to ensure safe working practices.
Required experience:
- Previous moving and handling experience.
- Experience working in Adult Social Care or Care sector.
- Some knowledge of Care in the Community legislation.
Requirements:
- Must be a driver (cars available on site).
- Must have a full UK driving licence (non-negotiable).
- No remote working. This is non-negotiable.
Carelink Mobile Officer (Day Shifts) (BR6) in Orpington employer: Nations Recruitment
Contact Detail:
Nations Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carelink Mobile Officer (Day Shifts) (BR6) in Orpington
✨Tip Number 1
Get to know the company! Research Bromley Council and their Carelink service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with a wide range of people, it’s crucial to demonstrate your ability to empathise and communicate effectively. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you had to think on your feet or handle emergencies. This will showcase your clear thinking and adaptability in high-pressure situations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your commitment to joining the team.
We think you need these skills to ace Carelink Mobile Officer (Day Shifts) (BR6) in Orpington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Carelink Mobile Officer. We want to see how you can empathise with our customers and handle emergencies effectively.
Showcase Your Communication Skills: Since good communication is key in this role, use your application to demonstrate your ability to communicate clearly and effectively. We love seeing examples of how you've interacted with a range of people in previous roles.
Highlight Relevant Experience: If you've got experience in adult social care or have worked with vulnerable individuals, make sure to mention it! We’re looking for candidates who understand the demands of the job and can hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Nations Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Carelink Mobile Officer. Familiarise yourself with emergency response protocols and the importance of customer care. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Empathy Skills
Since this role involves working with vulnerable individuals, be prepared to discuss how you empathise with their needs. Share specific examples from your past experiences where you've successfully supported someone in distress or provided personal care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making in emergencies. Think about how you would handle various situations, such as a customer falling or needing immediate assistance. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Teamwork Abilities
This position requires working both independently and as part of a team. Be ready to discuss your experience collaborating with others, especially in high-pressure situations. Emphasise your adaptability and how you contribute to a positive team environment.
