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- Tasks: Support housing management by coordinating appointments and assisting tenants with their needs.
- Company: Join Ashfield District Council, a community-focused organisation making a difference in housing.
- Benefits: Earn £13.68 per hour with opportunities for career growth and skill development.
- Why this job: Make a real impact in your community while gaining valuable experience in housing services.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Flexible working locations and a supportive team environment await you.
Main Purpose of Job
To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.
Key relationships/Functional links with
- Tenants and residents of the Council
- Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
- Other departments within the Council and other public and private bodies
Main Responsibilities / Accountabilities
- Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
- Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
- Administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
- Initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.
- Undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.
- Support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required.
- Administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.
- Assist with the review and refurbishment of Sheltered Schemes.
- Provide support/cover for the Lifeline Service during periods of absence and assist other sections within the Council, as and when required.
- Collect, collate and prepare statistical information as required and assist with the updating and compilation of management and performance information.
- Perform general administrative tasks such as photocopying, printing, word processing and minute taking.
- Deal with correspondence in respect of tenancies and send standard and non-standard letters as and when required.
- Operate and maintain an effective and efficient electronic filing and housing management system including inputting, scanning and retrieving information.
- Contribute to both individual and team performance targets, make suggestions for service improvements, ensure the delivery of excellent housing services, which deliver value for money.
Required skills/experience
- Understanding of social housing related issues and effects on customers
- Call handling experience
- Working within an office environment
- Working with the public within a customer service environment
- Excellent communication and interpersonal skills
- Ability to use own initiative to organise and prioritise workload, organisational skills with a systematic and methodical approach to work and attention to detail/accuracy
- Extensive IT skills in all Microsoft Office Applications (Word, Excel, Access etc. or equivalent; keyboard skills and ability to create spreadsheets and computer files to facilitate the recording and manipulation of sensitive information and documentation
- Ability to work in a team and work on own initiative with minimal supervision.
General information
- The post holder will be required to comply with organisation’s policies and procedures.
- The post holder will be required to work at Urban Road, Kirkby in Ashfield and any other locations across the Council district.
- The organisation has a no smoking policy. Staff are not permitted to smoke on any of the organisation’s premises nor in any vehicle used on organisation business.
- This Job Description covers the main duties and responsibilities of the job and will be subject to review and amendment, in consultation with the post holder, to meet the changing needs of the organisation.
- Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.
Tenancy Services Co-ordinator in Nottingham employer: Nations Recruitment
Contact Detail:
Nations Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Co-ordinator in Nottingham
✨Tip Number 1
Get to know the company! Research Ashfield District Council and their housing services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Tenancy Services Team.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Tenancy Services Co-ordinator in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Services Co-ordinator. We want to see how you can contribute to our housing management team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants and other departments, be sure to showcase your excellent communication and interpersonal skills in your written application. We love seeing candidates who can connect with people!
Be Organised and Detail-Oriented: Demonstrate your organisational skills and attention to detail in your application. Mention any relevant experience where you've successfully managed tasks or projects, as this is key for the Tenancy Services Co-ordinator role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Nations Recruitment
✨Know Your Housing Management Stuff
Make sure you brush up on social housing issues and how they affect tenants. Familiarise yourself with the responsibilities of a Tenancy Services Co-ordinator, as this will show your understanding of the role and its impact on the community.
✨Show Off Your Communication Skills
Since you'll be dealing with tenants and various departments, practice clear and effective communication. Think about examples from your past where you've successfully handled enquiries or complaints, as these will demonstrate your customer service skills.
✨Get Organised
The job requires strong organisational skills, so prepare to discuss how you prioritise tasks and manage your workload. Bring examples of how you've maintained systems or processes in previous roles to highlight your methodical approach.
✨Be Ready for Teamwork
This role involves working closely with others, so be prepared to talk about your experience in team settings. Share instances where you've collaborated effectively or supported colleagues, as this will show you're a team player who can also work independently.
