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- Tasks: Coordinate maintenance requests and ensure timely repairs for council-owned homes.
- Company: Central Bedfordshire Council, dedicated to improving community living.
- Benefits: Competitive pay, hybrid working, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32000 £ per year.
Location: Brewers Hill Road, Dunstable, Central Bedfordshire, LU6 1AD, Central Bedfordshire Council
Hours Per Week: 36
Salary: £15.57 per hour
Initially full time in the office, once appropriate 2 days in the office and 3 days remote. Whilst this role is hybrid, successful applicants will be required to be based in our office in Dunstable for a minimum of two days a week. Working hours are 08:30-17:00 Monday-Thursday and 08:30-16:30 on Friday.
We maintain over 5,000 Council-owned homes and have an ambitious future programme of development and regeneration. Find your greatness as you support the Housing Service in the delivery of services to its customers, helping to make Central Bedfordshire a great place to live.
The Maintenance Coordinator is an interesting, varied and customer-focused role, which allows the post holder to interact with all areas of the Housing Service, their customers and the wider Council. You’ll be working with the team and will provide exemplary service to our customers.
Duties also include:
- Responsible for the diagnosis of repairs in council owned dwellings that have been raised through residents and internal and external stakeholders via various platforms.
- Effective scheduling of repairs orders to trades diaries ensuring service delivery is maximised and utilise opportunity for increased trade productivity.
- Responsible for case handling residents’ repairs in council owned dwellings. Ensuring effective diagnosis and scheduling of repairs through to job completion adhering to council processes and policies.
- Ensure open orders are monitored and closed when jobs are completed, effective 'housekeeping' of the open work order e.g. reviewing potential duplicate orders and closing where necessary.
- Provide excellent customer service ensuring residents are kept informed of the status of their repairs.
Maintenance Coordinator employer: Nations Recruitment
Contact Detail:
Nations Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing and maintenance sectors on LinkedIn or local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Central Bedfordshire Council and their housing services. Show them you’re genuinely interested in making a difference in the community and how your skills align with their goals.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing exemplary service, think of scenarios where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Maintenance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Coordinator role. Highlight relevant experience in admin and customer service, and don’t forget to mention any specific skills that relate to scheduling and repairs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting the Housing Service and how your background makes you a great fit for the team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves interacting with residents and stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve provided excellent customer service in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status!
How to prepare for a job interview at Nations Recruitment
✨Know Your Stuff
Make sure you understand the role of a Maintenance Coordinator inside out. Familiarise yourself with the responsibilities mentioned in the job description, like diagnosing repairs and scheduling orders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and keep residents informed, as this will demonstrate your suitability for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Housing Service and its future plans. This shows that you're not just interested in the job, but also in how you can contribute to making Central Bedfordshire a great place to live.
✨Practice Makes Perfect
Run through common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and concisely. This will help you feel more relaxed during the actual interview and ensure you make a great impression.